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Sr. Manager -Retail Systems Engineering and Tools

Company: Circle K Stores, Inc.
Location: Tempe
Posted on: June 8, 2021

Job Description:

Position Summary:

Reporting to the Director of Retail Systems, North America. The Sr. Manager of Retail Systems, Engineering and Tools will be responsible in leading a technical team of IT Analysts, Architects and Business Analysts in maintaining and delivering functionality and technology solutions to our stores across North America, supporting the organization's portfolio of Retail Systems. Working closely with fuel brands and external technology vendor partners, internal Operations, Marketing, Fuels, and Finance teams. Being project focused specifically on the design and build phases involving the POS systems in North America. Some of the activities from this group involves, building Retail Systems labs, unit testing new software and configuration changes, creating automated processes and tools, supporting the QA team in investigating unexpected results, developing implementation guides, and supporting pilots of new solutions. This role requires an ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language.


  • Lead the engineering team to define business requirements and deliver solutions that meet business objectives.
  • Define and build solutions that enable new capabilities and resolve issues within the following domains: Store POS, payment terminals, loyalty integration, forecourt integration and other system integrations
  • Analyze project scope and effectively estimate effort, resource capacity, and timeline.
  • Establish achievable due dates and ensure team is equipped and engaged to deliver quality work within established due dates.
  • Manage the operational and capital budget for contract resources within the team.
  • Review and analyze existing Retail Systems effectiveness and efficiency, and then develop strategies for improving or leveraging these systems as part of the North American Retail Systems Leadership Team.
  • Cultivate and disseminate knowledge of Retail Systems technical and business best practices as part of the North American Retail Systems Leadership Team.
  • Research and make recommendations on Retail Systems products and services in support of procurement and development efforts.
  • Manage resource capacity and distribution of work across full time and contract staff.
  • Collaborate with external Retail Systems vendor partners, fuel brand partners and business leaders in the requirement gathering and documentation.
  • Analyze documentation and technical specifications of any new Retail Systems under consideration to determine its intended functionality and applicability to Circle K's environment.
  • Ensure that any new system integration into Circle K's Retail Systems meets functional requirements, system compliance, and interface specifications.
  • Team management. Provide a strategic view and implement changes to structure to evolve, develop and build the group to a high-performance team.


  • 3-5 years successful leadership of an information technology team.
  • Proven experience in overseeing the direction, development, and implementation of software solutions and/or

POS systems.

  • In depth knowledge of and experience with one or more major business processes.
  • Proven experience in managing business systems development processes and tools.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Good project management skills and/or substantial exposure to project-based work structures.
  • Knowledge of convenience and fuel retail POS systems is preferred.
  • Excellent understanding of the organization's goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Strong customer-service orientation.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to conduct research into application issues and products.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to manage multiple concurrent project deliverables.
  • Experience working in a team-oriented, collaborative environment.


  • Bachelor's Degree in the field of computer science and/or 7-10 years equivalent work experience

Our Offer:

  • Employment stability.
  • Training and coaching tailored to the needs of each candidate.
  • A dynamic working environment;
  • A complete range of benefits*:
  • Comprehensive health and wellness package

  • Chance to enroll in retirement plan and/or share purchase plan.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

Keywords: Circle K Stores, Inc., Tempe , Sr. Manager -Retail Systems Engineering and Tools, Other , Tempe, Arizona

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