Important Note: During the application process, ensure your
contact information (email and phone number) is up to date and
upload your current resume when submitting your application for
consideration. To participate in some selection activities you will
need to respond to an invitation. The invitation can be sent by
both email and text message. In order to receive text message
invitations, your profile must include a mobile phone number
designated as "Personal Cell" or "Cellular" in the contact
information of your application.
At Wells Fargo, we are looking for talented people who will put
our customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity and inclusion in a
workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with
outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial
services to 21 million retail bank households and three million
small business customers through approximately 5,000 retail
branches, 17 contact centers, and 13,000 ATMs in 36 states and the
District of Columbia. We serve and help individuals and families in
many aspects of their lives, helping them buy homes, open first
bank and savings accounts, buy cars to get to and from work or
school, and start or grow small businesses. CSBB is focused on
innovating and transforming with the customer at the center, better
enabling customers to engage with us how, when, and wherever they
choose. As an industry leader in many consumer and small business
areas - including retail deposits, debit card transaction and
purchase volume, and small business lending - our primary goal is
delivering for our customers.
CSBB Operations delivers a diverse set of foundational
operational and contact center services for the enterprise and to
consumer, small business, and wholesale customers, providing
stability, scalability, and security for Wells Fargo. Services
include deposits, payments and ATM operations, global fraud and
claims, account reconciliation, wire transfers, cash vault and
lockbox services, print and image services, unclaimed property
processing, legal order processing, estate care, and voice, email,
chat, and social media services for consumer and small business
customers. Divisions include ATM Strategy and Vendor Solutions;
Business Planning and Transformation; Customer Excellence, Controls
and Enablement; Customer Service; Fraud and Claims Management;
Retail Core Operations; and Workforce Management, Capacity Planning
and Productivity Analytics.
Summary Job Description
Resolves moderately complex operational or customer issues by
determining and taking appropriate action. Performs high volume,
time-sensitive tasks requiring intermediate research and problem
solving skills. Duties may include: originating source
documents/data adhering to a range of regulations and choosing from
a variety of options; processing payments, tickets, online entries,
documents or items requiring a high degree of accuracy and control;
resolving balancing discrepancies; researching and resolving
moderately complex problems using various resources; reviewing and
processing unique rejects or exceptions. Works under general
supervision, exercising limited judgment within guidelines.
- 1+ year of production experience, general office experience, or
a combination of both demonstrated through work or military
- Good analytical or problem solving skills with high attention
to detail and accuracy
- Good communication skills
- Basic Microsoft Office skills
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
All offers for employment with Wells Fargo are contingent upon
the candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
for benefits information.