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Bi-lingual Licensed Healthcare Agent

Company: Bright Health
Location: Tempe
Posted on: June 8, 2021

Job Description:

"Making Healthcare Right. Together." is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

ABOUT THE ROLE

The Licensed Healthcare Agent (LHA) makes a difference in people's lives by facilitating insurance sales presentations, conversations and discussions over an omni-channel platform. In this role you will connect with prospects through various communication channels, including but not limited to inbound and outbound phone calls, web chat, text and email to deliver consumer specific details explaining the features and benefits of Bright Health products and enroll new members into a product that best fits their needs. LHA is also responsible for assisting existing members in understanding current benefits and addressing service needs and relevant questions regarding their healthcare plan. As an LHA, you will play a critical role in Bright's success as a front-line representative of the organization, working on a team to drive overall membership enrollment and satisfaction.

YOUR RESPONSIBILITIES

  • Conduct omni-channel sales discussions and enroll eligible prospects using the prospects
  • communication channel of choice including follow up on leads, calling prospects and scheduling in home sales appointments for field agents
  • Conduct omni-channel sales and member related service discussions and enroll eligible prospects using the prospects communication channel of choice including follow up with existing members to ensure understanding, satisfaction and their account is in good status
  • Understand all elements of product portfolio and associated eligibility guidelines for various election periods including a deep understand the products and services offered through Bright Health Plan, including available products, networks, competitors, historic performance, past and upcoming changes to the market, market nuances (cultural and ethnic make-up, neighborhoods, care partners and providers), prior and future disruptions, key agencies and producers, market share, etc.
  • Maintain solid working knowledge of competitor products in the market and how to sell against each
  • Stay up to date on current CMS Medicare Marketing Guidelines and maintain compliance
  • Successfully complete annual product training, AHIP certification and any additional training and/or certification

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • High school diploma or equivalent required
  • Proficiency with Microsoft Office suite, web-based applications and use of the internet is required
  • Two (2) or more years of sales experience selling Medicare Advantage products or relevant sales experience with a track record of success is preferred
  • Bi-lingual preferred

PROFESSIONAL COMPETENCIES

  • Possess exceptional communication skills, and ideally, your best form of communication is by phone
  • Possess exceptional communication skills over multiple communication channels
  • Self-starter who is eager to utilize each opportunity to enroll eligible prospects
  • Team player and an adept problem solver
  • See the value in cultivating long lasting relationships and are successful at doing so

LICENSURES AND CERTIFICATIONS

  • An active, unrestricted Accident, Health and Life license is required or must be obtained within the first 30 days of employment

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology, and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized, and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities, we are reshaping how people and physicians achieve better health together.

We're Making Healthcare Right. Together.

We've won some fun awards like Modern Healthcare and Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

Keywords: Bright Health, Tempe , Bi-lingual Licensed Healthcare Agent, Other , Tempe, Arizona

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