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Recruiter, Call Center

Company: Conn's, Inc.
Location: Tempe
Posted on: June 8, 2021

Job Description:


The Recruiter - Call Center provides full-cycle recruiting services and is responsible for identifying, sourcing, qualifying and delivering diverse candidates for primarily high-volume non-exempt positions in the call center.

Key Duties & Responsibilities:

  • Develop creative sourcing plans to include traditional networking strategies, web-based and social media strategies, and partnering with external organizations
  • Partner with hiring managers to consult on hiring plans, define job requirements, develop candidate generation strategies and screen candidates through the full life-cycle recruiting process.
  • Understand the talent demands of the call center and translate those demands into a staffing strategy that is timely and results driven with clear action items
  • Review resumes and applications, phone interview, and recommend top talent for a wide-variety of positions including front-line recruiting for non-exempt positions
  • Conduct time-sensitive on-boarding activities including pre-hire background checks where applicable
  • Must be highly organized to be able to manage and track applicants, and provide weekly recruitment status updates to assigned business unit, team lead, and/or manager
  • Work with management, peers and other HR colleagues to ensure consistency across the organization relating to policies and/or practices
  • Ensure compliance with all required local, state, and federal employment and labor law

Required Experience

  • 2-5 years of recruiting experience for exempt and non-exempt roles
  • Prior experience in high volume recruiting including prior experience recruiting call center or collection roles
  • Must be goal and metrics focused with a drive to achieve needed business outcomes
  • Must have a focus on being a valued consultant to hiring managers
  • Experience identifying areas for process improvement and driving solutions
  • Strong sourcing skills needed to include social media, cold calling and creative recruiting techniques
  • Focus on developing and implementing recruiting practices and policies that everyone involved in the hiring process can understand
  • Strong communication and computer skills needed

Preferred Experience

  • Experience identifying areas for process improvement and driving solutions
  • Bachelor's degree preferred

Skills & Abilities:

  • Must have a focus on being a valued consultant to hiring managers
  • Experience with applicant tracking systems


Conn's History

Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:

  • Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
  • Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
  • Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
  • Home office, including computers, printers and accessories.

Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.

Conn's HomePlus is an equal opportunity employer.

Keywords: Conn's, Inc., Tempe , Recruiter, Call Center, Other , Tempe, Arizona

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