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Customer Relations Co-Worker - Permanent Part Time

Company: IKEA North America Services, LLC
Location: Tempe
Posted on: June 6, 2021

Job Description:

Job description


Do you enjoy working in a hands-on environment? To be in the running for our next Customer Relations Co-worker, we need you to have:

  • A passion for securing the best customer experience possible
  • Excellent communication skills especially within a polite and friendly manner
  • A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently
  • The ability to remain calm when faced with stressful situations
  • Experience with regular use of computers and IT systems
  • The ability to prioritise tasks in a fast-paced environment
  • As our store trades 7 days a week, you can work a mixture of shifts (9am - 10pm), as well as 3 out of 4 weekends a month

This is a permanent part time (40-50 hours per fortnight opportunity to join the Customer Relations team at IKEA Tempe!


As a Customer Relations Co-worker, your responsibilities will include but not be limited to:

  • Providing customers with a pleasant experience at our different touch points (checkouts, returns & exchanges, home delivery and click & collect)
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
  • Handling cash and card payments/refunds in a reliable, efficient, accurate and friendly way
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience
  • Use your knowledge to resolve customer issues, recognising when to escalate to someone with higher authorisation


Together, the Customer team's aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.


We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives such as co-worker discount, subsidised meals in our co-worker restaurant, free parking and our TACK! loyalty program. If you're interested in working with us, apply now!

Keywords: IKEA North America Services, LLC, Tempe , Customer Relations Co-Worker - Permanent Part Time, Other , Tempe, Arizona

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