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Mortgage Servicing Professional / Customer Service - Bilingual

Company: Cenlar
Location: Tempe
Posted on: June 6, 2021

Job Description:

Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual.

The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).

Responsibilities:

  • Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
  • Researches and resolves inquiries via the phone, while continuously providing first call resolution
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
  • Promotes products and services with focus on customer satisfaction and retention
  • Responsible for working to meet individual and team goals for service level agreements on a daily basis
  • Completes other duties and projects as assigned by the supervisor/manager

Interface:

  • External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
  • Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing

Qualifications:

  • High school degree required
  • Participates in a comprehensive training program, meeting assessment requirements throughout
  • Successful completion of New Hire Training Program
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Flexibility and ability to adapt to change quickly
  • Ability to work with all levels of management
  • Strong interpersonal relationship skills
  • Strong written and verbal communication skills
  • Excellent Listening skills
  • Strong problem resolution skills
  • Must be able to work nights and weekends; variable schedule(s) as necessary
  • Candidates will be assessed based on relevant skills and experience
  • Must pass a language proficiency assessment

Total Rewards:

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Keywords: Cenlar, Tempe , Mortgage Servicing Professional / Customer Service - Bilingual, Other , Tempe, Arizona

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