Under the direction of the Patient Access Manager, this position
is responsible to deliver a high-quality patient experience through
inbound and outbound call resolution by performing comprehensive
patient access functions associated with scheduling,
pre-registration, and registration. Provide excellent customer
service, answer patient questions, and route calls to designated
staff, as appropriate, to maintain an efficient operational
workflow for all patients seeking services throughout Valleywise
+ Requires a high school diploma or GED.
+ Prefer an associate's degree in Business Administration,
Finance or a related field.
+ Must have a minimum of one to two (1-2) years of general
clerical, customer service or medical experience, preferably in a
+ Prefer prior experience in a call center or experience with
high volume patient contact by phones.
+ Prior healthcare registration and or scheduling experience a
+ Epic certification and HFMA certification preferred.
Knowledge, Skills & Abilities:
+ Requires the ability to read, write and speak effectively in
English. Bilingual preferred.
+ Must have working knowledge of Excel and Word.
+ Requires basic data entry, 10-key, and keyboarding skills.
+ Ability to type a minimum of 30 words per minute is
+ Must have the ability to handle multiple complex projects.
+ Excellent written and verbal communication skills, time
management skills, mentoring and leadership skills are
+ Must have the ability to demonstrate competency in all aspects
of billing/collecting rules and regulations for all payers in order
to direct, plan, schedule and organize work.
+ Must be able to communicate and relate with patients and all
+ Requires the ability to work independently on established
policies and procedures within the department.
+ Must have knowledge of Arizona Medicaid programs Medicare,
AHCCCS, and other government programs.
+ Knowledge of the federal and state Fair Debt Collection
+ Knowledge of the Collections department, including commercial,
managed care, work comp and self-pay guidelines.
+ Requires organizational, general math, and training
+ Requires good patient service skills, interpersonal ability
and demonstrated leadership skills to regularly interact with staff