The Customer Service agents will be solving complex incoming
cases via phone, email, or chat every day. The Agent will be
aligned with 1 of the 3 groups in the Marketplace. The 3 groups
include the Consumers (Doordash Customers), the Merchants
(restaurants), and the Dashers (drivers). When the customers have
issues the Agents will be 100% dedicated to them. Again, the agent
will be assigned to either the Consumers, the Merchants, or the
Dashers, not all 3.
Example if you are on the Merchant team a restaurant owner might
be calling in to add new decision makers on to the account. They
would need to take the owner through a a series of verification's
before changing the decision maker on the account.
Another example on merchant side would be a restaurant owner
didn't receive a payment and is calling in to see when he/she will
be receiving his or her payment.
An example for the dasher side would be if a dasher called in
because they got into a car accident and the agent would have to
help resolve this issue.
There will be very critical situations that they have to
encounter. Agents need to be able to navigate through challenges
and maintain professionalism. The most severe cases will be handled
by the managers.
**Application & Eligibility:**
-Candidate must be between 20 Miles of Tempe or comfortable to
travel to office when COVID situation gets better.
-Should be available Mon-Sun 5am-midnight including
Customer support, Customer service, Inbound call, Chat
**Top Skills Details:**
-2+ years of customer service experience handling incoming
calls, chats, and emails
-Strong computer navigating skills
-Strong relationship building skills and deescalating skills
**Additional Skills & Qualifications:**
Best To Have -2+ years of experience handling inbound customer
issue resolution using chat, email, or phone. -Strong Computer
Skills, ability to navigate multiple systems, descalation
experience -Great Communication Skills, Strong Relationship
602 281 4825 Ext:57292
We know that a company's success starts with its employees. We
also know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
The company is an equal opportunity employer and will consider
all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.