Collections Representative I
Company: BB&T Corp.
Posted on: June 6, 2021
Specific information related to the position is outlined below.
To apply, click on the button above. You will be required to create
an account (or sign in with an existing account). Your account will
provide you access to your application information. Should you have
a disability and need assistance with the application process,
please request a reasonable accommodation by emailing or by calling
877-891-2510. This email inbox is monitored for reasonable
accommodation requests only. Any other correspondence will not
receive a response. Regular or Temporary: Regular Language Fluency:
English (Required)Work Shift: 1st shift (United States of America)
Please review the following job description: Service delinquent
accounts according to the agreed upon collection strategies while
adhering to all collection policies, procedures, and guidelines.
Provide the perfect client service to all customers by being
transparent, positive, and treating customers the way we want to be
treated. ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a
summary of the essential functions for this job. Other duties may
be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time. 1. Achieve
performance expectations for collection efforts for assigned
accounts based upon individual goals and objectives, e.g., a
minimum calls per day, contact percentage, promises/calls ratio,
promises kept. Negotiate payment arrangements with customers to
cure delinquency, evaluating ability and willingness to pay.
Disclose all relevant account information to customers accurately,
professionally, and in a positive manner.2. Provide a high level of
customer service to customers and Teammates in support of our
Perfect Client Experience (PCE) initiatives.3. Document all
collection efforts in the system of record for each assigned
account in accordance with established policies, procedures, and
guidelines, which may include relevant system codes.4. Execute on
the established call scripts documented in training, policies,
procedures and guidelines.5. Achieve acceptable call monitoring
scores in each call category.6. Provide customers with payment
arrangement options as well as renewals, due date, and extensions
that best assist the customer according to policy procedure, and
guidelines.7. Communicate regularly with the Collection Supervisor
and Collection Team Leader pertaining to repossessions, potential
loss, inquires, complaints, and other calls that require special
handling.8. Accurately process payments, transactions, and account
adjustment forms.9. Complete all required Computer Based Training
(CBT) courses accurately and timely.10.Other Critical Tasks and
Duties assigned.Required Qualifications:The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.1.
High school diploma or equivalent education and related training or
experience2. Good verbal and written communication skills3. Good
decision-making and problem-solving skills4. Good time
management/organizational skills5. Ability to utilize Microsoft
applications, including Outlook, Word, Excel, and PowerPoint6.
Ability to work in a team environment7. Ability to work flexible
schedule, including overtime as neededPreferred Qualifications:1.
Previous customer service, collections, sales experience, or call
center experience2. Bilingual in SpanishMust be able to work a
flexible schedule include days, evenings and two Saturdays a
month.Truist supports a diverse workforce and is an Equal
Opportunity Employer who does not discriminate against individuals
on the basis of race, gender, color, religion, national origin,
age, sexual orientation, gender identity, disability, veteran
status or other classification protected by law. Drug Free
Workplace.Thank you for your interest in Truist! BB&T and
SunTrust have come together in a transformational merger of equals
to create Truist, the premier financial organization in the
country. You may notice references to our legacy company names,
BB&T and SunTrust, in places throughout this site. All such
references should be understood to refer to Truist moving forward
while we continue to transition to the Truist name.
Keywords: BB&T Corp., Tempe , Collections Representative I, Other , Tempe, Arizona
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