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Risk Specialist

Company: Amazon.com, Inc.
Location: Tempe
Posted on: June 6, 2021

Job Description:

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Incident Management Team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

The Selling Partner Incident Management Team identifies gaps in policies, procedures, and tools within Amazon and works with our internal teams to ensure that these policies, procedures and tools are up to date and are working as intended. This ensures that both Buyers and Sellers on Amazon have the best experience possible. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Specialist to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.

As a Risk Specialist you will be responsible for:

  • Performing incident triage, to include determining scope, urgency, and potential impact and identifying the specific vulnerability
  • Investigate suspicious Selling Partner activities and behaviors that could pose a risk to Amazon.com, our buyers, or other stakeholders.
  • Prevent Seller Partner friction by adhering to established blurbs/process in all stakeholder communication.
  • Establish teamwork by liaising with other Abuse Escalations team members, by disseminating new information and ideas, by accepting constructive feedback, and by proactively engaging in new assignments when appropriate.
  • A passionate individual who possesses strong judgment and good instincts, as well as a curious and inquiring mind and one who delivers results
  • Minimum 2 years of experience working in relevant fields such as risk management, internal or external audit, compliance, financial institutions, or law enforcement agencies
  • Demonstrated experience working with cross departmental teams with proven collaboration skills
  • Proven ownership and bias for action
  • A self-starter that has demonstrated the ability to work independently
  • Ability to exercise judgment when policies are not well-defined
  • 1-3 years of experience in investigating fraud, abuse, cyber-crimes, or other relevant experience
  • Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders
  • Understand the implications of new information for both current and future problem-solving and decision-making.
  • Function effectively in a dynamic, fast-paced environment.
  • Excellent written and verbal communication skills
  • Proficient in SQL, data manipulation
  • Open to working non-standard hours (nights and weekends) as the team provides 24 hour triage support.
  • Most investigations will be in English, however language skills in Japanese, Arabic, German, Italian, Spanish, French, or other non-English languages are a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Keywords: Amazon.com, Inc., Tempe , Risk Specialist, Other , Tempe, Arizona

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