Customer Service

Company: Conn's HomePlus
Location: Tempe
Posted on: June 6, 2021

Job Description:

**Overview:** Incumbent will be responsible for coaching, developing and preparing call center representatives to respond to customer questions and complaints.

**Key Duties & Responsibilities:** The Call Center Supervisors responsibilities include, but are not limited to:

Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

Answering agent questions regarding best practices or difficult calls.

Identifying operational issues and suggesting possible improvements.

Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Working with other supervisors and management team members to support agents and maximize customer satisfaction.

**Required Experience**

Two or more years call center, customer service, or supervisory experience.

Proficiency with technology, especially computers, software applications, and phone systems.

Excellent problem solving, leadership, and customer service skills.

**Preferred Experience**

Experience within a retail organization a plus

College degree is a plus

**Skills & Abilities:**

Exceptional verbal and written communication skills.

Ability to coach, train, and motivate employees and evaluate their performance.

Analytical, efficient, and thorough.

Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

**Working Conditions:**

Work is performed on-site in a call center environment.

Keywords: Conn's HomePlus, Tempe , Customer Service, Other , Tempe, Arizona