Collector / Call Center Representative

Company: Zwicker & Associates, P.C.
Location: Tempe
Posted on: June 6, 2021

Job Description:

Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, CommercialCollections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States.As Zwicker continues to grow, we are seeking a dynamic Collections Specialist who possesses a minimum of 1 year experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Arizona Office located in Tempe.If you are reliable, thrive in a fast paced environment and love working with people, apply here today!Ideally, we seek experienced call center representatives who have at least one year in a collections or customer service/call center environment; however, consideration will be given to those applicants without experience who possess a willingness to learn.There is no cap on bonus potential.After a full year of employment, average total collector compensation is $20-25/hour.Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to themRecord accurate and detailed notes; update account status and card member’s information into computer systemMeet or exceed daily, weekly and monthly performance goals, deadlines and objectivesComply with policies and procedures of Zwicker & Associates, P.C.Comply with FDCPA and state consumer protection lawsMinimum of one yearexperience in a fast-paced customer service oriented, call center, or collectionsenvironmentStrong negotiation skillsExcellent communication skillsWell organized, results drivenEffective decision making skillsStrong listening, interpersonal, oral, and written communication skillsAbilityto work efficiently on computerized systemsAbility to work in a fast paced, changing environmentStrong work history/ethicCollection experiencePrevious call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.Bilingual written & oralKnowledge of the FDCPA and state consumer protection Laws Be able to lift 5 lbs. or greaterBe able to sit 90% of the work day at timesBe able to bend at the waist and be mobile when needed Be able to read and comprehend position-specific documents and correspondenceBe able to communicate in a common language with (or to) individuals or groups verbally and/ or in writingBe able to travel occasionally when needed by the most efficient means of transportationBe able to operate a computer, phone and/or equivalent devicesBe able to complete a minimum of a 40 hour flexible workweek schedulePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.No Phone Calls, No agencies, EOE, drug free workplace.Please review our Applicant Privacy Notice:http://www.zwickerpc.com/job-applicant-privacy-notice/IND123USD $16.00/Hr.USD $18.50/Hr.

Keywords: Zwicker & Associates, P.C., Tempe , Collector / Call Center Representative, Other , Tempe, Arizona