Customer Service Representative
Company: Shellpoint Mortgage Servicing
Posted on: June 6, 2021
Position overview Do you enjoy providing excellent service and
building strong customer relationships? We need energetic and
caring telephone professionals to join our Customer Service team.
If selected, you?ll work from the comfort of your own home,
handling incoming calls from homeowners across the country. You?ll
create a positive customer experience for every caller by
identifying their needs, answering their questions, and helping
resolve their issues. We?re looking for friendly, outgoing,
well-spoken people who are service-minded, reliable, and flexible.
Who we are Shellpoint Mortgage Servicing (SMS) is America?s
5th-largest third-party mortgage servicing company. What is
mortgage servicing? Businesses that own mortgage loans (such as
banks and real estate investment firms) contract with us to manage
(or ?service?) their loan portfolios, including collecting
homeowners? mortgage payments, paying homeowners? tax and insurance
bills, and helping homeowners in default to get current once again.
Duties & responsibilities The successful candidate will: + Handle
all homeowner phone calls in a positive, courteous, and helpful
manner. + Identify homeowners? concerns, research their issues, and
provide answers that meet their needs. + Develop workable solutions
that satisfy our homeowners, our client/investors, and our company.
+ Provide exceptional service during every contact with our
homeowners. + Process homeowners? mortgage payments. + Achieve
company performance goals. + Take part in continuous training in
company policies/procedures and industry regulations. Skills &
abilities The successful candidate needs: + English fluency. +
Outstanding professional telephone communication skills. + The
ability to work from home is a must. + The ability to work well
with homeowners of any mood or personality type. + A positive
attitude, with an eagerness to solve problems. + Excellent
reasoning and research skills; the ability to see the ?big picture?
and manage the details. + The ability to safeguard confidential
homeowner and company information. + A strong work ethic, high
integrity, and well-organized mindset. + The ability to follow
instructions but work with minimal direct supervision. + Excellent
keyboard skills. + Ability to quickly learn new computer software.
+ Preferred experience with Hyland OnBase software (document
imaging system) or similar solution. + Spanish or bilingual is a
plus. Education & experience + High-school diploma (or equivalent).
+ Over 1 year of inbound/outbound mortgage call-center experience
(or any related customer-service experience) preferred. Hours &
System Requirements + Your hours and shift will vary based on call
volume and business need, but there is an expectation that a
successful candidate will work in a full-time capacity which will
include 8 hours daily between the hours of 8:00 am ? 10:00 pm local
time. + Some weekend work is required + Overtime may be available.
+ Secure home office consisting of: + Dedicated high-speed Internet
(Cable, DSL, Fiber) with access via a hardwired connection (not
wi-fi) + Dedicated space where others cannot hear voice
conversations, is free from background noise and other distractions
+ Suitable ergonomic Chair and desk combination suitable for use to
handle a desktop PC and laptop, two monitors, keyboard, mouse and
assorted network gear. Benefits + Advancement opportunities. +
Opportunity to work from home. + Three weeks? PTO (paid time off).
+ Paid holidays. + Medical, dental, vision, life, and pet
insurance. + Short- and long-term disability insurance. + Adoption-
and tuition-assistance programs. + 401k matching program. Equal
Employment Opportunity We're proud to be an equal opportunity
employer- and celebrate our employees' differences, including race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, disability, and Veteran status. Different makes us
better. Physical Demands/Work Environment/Disclaimer Must be able
to remain in a stationary position for long periods of time. Must
be able to effectively access/operate and interpret information on
computer screens, documents, and reports. Must be able to
effectively communicate with all homeowners. Nothing in this job
description restricts management?s right to assign or reassign
duties and responsibilities to this job at any time.
Keywords: Shellpoint Mortgage Servicing, Tempe , Customer Service Representative, Other , Tempe, Arizona
Didn't find what you're looking for? Search again!