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Customer Care Coordinator

Company: The CalAtlantic Group
Location: Tempe
Posted on: June 6, 2021

Job Description:

POSITION SUMMARY: Interfaces with homebuyer and trade partners to diagnose, schedule and complete warranty service work.ESSENTIAL DUTIES AND RESPONSIBILITIES:Schedule and supervise trade partner repairs in homes after delivery to homeowner.Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.Provide accurate and timely information to Customer Care Manager on progress and scopes of work.Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.Work with Customer Service Manager on special projects as needed.Participate and attend department meetings.Keep accurate service request logs and documentation of all work performed.Perform all other duties as assigned.EDUCATION AND ADDITIONAL REQUIREMENTS:Three (3) years of residential, customer care or construction field experience requiredHigh school diploma or GED preferred, but will accept equivalent work experienceMaintain regular attendance and punctuality relative to daily work schedule is requiredIntermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and ExcelExcellent communication skills, verbal and writtenStrong organizational and interpersonal skillsMust be able to deal effectively with confrontational situations and maintain objectivity in public relationsDetail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlinesFollow directions from a supervisorUnderstand and follow work rules and proceduresAccept constructive feedbackTeam playerPHYSICAL REQUIREMENTS: This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment. cbPosting Job Title: Customer Care Coordinator ID: 2021-16540 Posting Location: Tempe, AZ External Company Name: Lennar Homes External Company URL: Telecommute: No Region/Company: Roos Region

Keywords: The CalAtlantic Group, Tempe , Customer Care Coordinator, Other , Tempe, Arizona

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