Customer Service Specialist

Company: MUFG
Location: Tempe
Posted on: June 6, 2021

Job Description:

Customer Service Specialist

• Requisition # 10043445-WD
• Job Type Day
• Location Tempe, ARIZONA
• Other Locations TEXAS-Arlingt
• Date Posted 05/03/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Under limited supervision, provide specialized consumer and real estate loan servicing needs for loan programs, assumptions, modifications, and account information via telephone and written correspondence. Reasearch and resolve moderately complex customer problems. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures to minimize and avoid potential Bank loss and liability, as pertaining to the servicing of real estate and consumer loans.

Major Responsibilities:

• Evaluate and respond to customer and Bank personnel inquiries via telephone and written correspondence, to include utilization of ACD within department guidelines.
• Reviews and monitors all scheduled ARM adjustments, including ensuring that regular audits are performed.
• Reviews and maintains specialized loan programs, such as convertible option loans, add rate change dates, ensuring all Bank and Note guidelines are met.
• Calculates and maintains index rate information, including updating on-line system tables and maintaining accurate logs of index values.
• Reviews, prepares, and monitors through completion all modifications,
• Consumer Loan Action Request (CLAR) adjustments and partial reconveyance requests, as well as other changes to loan documents.
• Reviews and monitors through completion all assumption requests, ensuring all Bank and investor guidelines are met.
• Prepare forms, pre-written business letters, short memos, reports, documents and instruments.
• Operate PC and / or mainframe terminal, microfiche and standard office equipment.
• Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents.
• Calculate payments, standard, balloon loan terms, and debt to income ratios. Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices. Ensure compliance with federal and state regulatory requirements (Regs B,C,H, and Z).
• Ensure compliance with government agency and private investor warranties and servicing agreements.
• Provide training to other customer service representatives.
• Provide phone support to customer service unit for general inquiries.
• Monitor, maintain, and corrects TIN certification information.

Qualifications:

• Typically requires a high school diploma or G.E.D. and 3 to 5 years of technical experience.
• Loan servicing experience a plus.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Keywords: MUFG, Tempe , Customer Service Specialist, Other , Tempe, Arizona