**Customer Experience Specialist**
**Start Date:** Tuesday, April 20th, 2021 or Tuesday April 27th
**Pay Rate:** $17-18/hr (based on experience)
**Worksite Location:** Tempe, AZ 85281
_This Position is currently 100% work from home, but the agents
will be expected to return to the Tempe site at some point this
year. The date is still TBD_
**Contract Length:** 3 Month Contract to Hire
**Hours:** 7am-12am Mon-Sun (Open availability required - will
be assigned either Morning, Afternoon, Evening, over Overnight
shift. Shift bids twice annually based on performance. )
**Training:** 2 weeks training classroom 8am-4pm Mon-Fri
The Customer Service agents will be solving complex incoming
cases via phone, email, or chat every day. The Agent
will be aligned with 1 of the 3 groups in the Marketplace. The 3
the Consumers (Customers), the Merchants (restaurants), and
drivers. When the customers have issues the Agents will be
dedicated to them. Again, the agent will be assigned to either
the Merchants, or the drivers, not all 3.
Example if you are on the Merchant team a restaurant owner might
be calling in to add new decision makers on to the account. They
would need to take the owner through a a series of verification's
before changing the decision maker on the account.
Another example on merchant side would be a restaurant owner
didn't receive a payment and is calling in to see when he/she will
be receiving his or her payment.
An example for the driver side would be if a driver called in
because they got into a car accident and the agentwould have to
help resolve this issue.
There will be very critical situations that they have to
encounter. Agents need to be able to navigate through challenges
and maintain professionalism. The most severe cases will be
handledby the managers.
We know that a company's success starts with its employees. We
also know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
The company is an equal opportunity employer and will consider
all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.