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Remote Customer Service $17-18/hr - Interviews ASAP

Company: Aerotek
Location: Tempe
Posted on: June 6, 2021

Job Description:

**Customer Experience Specialist**

**Start Date:** Tuesday, April 20th, 2021 or Tuesday April 27th 2021

**Pay Rate:** $17-18/hr (based on experience)

**Worksite Location:** Tempe, AZ 85281

_This Position is currently 100% work from home, but the agents will be expected to return to the Tempe site at some point this year. The date is still TBD_

**Contract Length:** 3 Month Contract to Hire

**Hours:** 7am-12am Mon-Sun (Open availability required - will be assigned either Morning, Afternoon, Evening, over Overnight shift. Shift bids twice annually based on performance. )

**Training:** 2 weeks training classroom 8am-4pm Mon-Fri


The Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. The Agent

will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include

the Consumers (Customers), the Merchants (restaurants), and the

drivers. When the customers have issues the Agents will be 100%

dedicated to them. Again, the agent will be assigned to either the Consumers,

the Merchants, or the drivers, not all 3.

Example if you are on the Merchant team a restaurant owner might be calling in to add new decision makers on to the account. They would need to take the owner through a a series of verification's before changing the decision maker on the account.

Another example on merchant side would be a restaurant owner didn't receive a payment and is calling in to see when he/she will be receiving his or her payment.

An example for the driver side would be if a driver called in because they got into a car accident and the agentwould have to help resolve this issue.

There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handledby the managers.

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tempe , Remote Customer Service $17-18/hr - Interviews ASAP, Other , Tempe, Arizona

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