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Customer Service Representative - Inbound Calls

Company: TTEC
Location: Tempe
Posted on: May 6, 2021

Job Description:

"We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative with TTEC.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business- and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTECWe help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.What You'll be DoingYou take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your 'get it done', high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy:

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring mindsOn a typical day, you'll:
    • Accept calls from customers
    • Effectively resolve issues or concerns
    • Gather information from the customer to make appropriate recommendations for new products and services
    • Deliver amazing customer serviceWhy You? What You Bring:Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table- along with the following:
      • Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
      • Computer savvy
      • Competency using MS Windows
      • High school graduate or equivalent
      • 6 months of customer service and sales experienceYou've applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email for instructions.Please utilize self-scheduler after completing application.Thank you for applying- it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).If you're a military veteran, active duty guard or reserves, or a military spouse:We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!TTEC is an Equal Opportunity Employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.#Nexxt #TUSAJ #TTECTOPPrimary Location: US-KY-HopkinsvilleJob: _Customer Care Representative" Associated topics: answer, call center associate, call center representative, csr, customer care representative, customer service, intern, phone, rep, tsr

Keywords: TTEC, Tempe , Customer Service Representative - Inbound Calls, Other , Tempe, Arizona

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