Customer Support Specialist - $16.00 p/h ** $500.00 Hiring Bonus **

Company: J-Curve Technologies
Location: Tempe
Posted on: May 5, 2021

Job Description:

Are you a self-starter, who likes working in a fast-paced environment for a growing company? Are you looking for an employer that stresses cooperation and a harmonious work environment? Then, J-Curve Technologies wants to talk to you! We are currently accepting applications from the Phoenix metro area only, this position is not remote.

A privately held Arizona-based organization, is an award-winning premier outsourcer of shared technical, customer support and enterprise level help desk services. We are committed to the ongoing development of our valued employees, and we offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, and informal environment with opportunities for learning and growth.

Role Overview

Our dynamic organization is seeking individuals possessing excellent customer relationship skills and a proven record of individual achievement, the J-Curve Technologies Support Specialist is responsible for providing individualized, high-touch, concierge level service in a dynamic and tech-enabled environment. The successful candidate has the ability to master multiple customer communication channels and independently understand, diagnose, and solve customer situations in a fast-paced and collaborative environment. We have several openings on our team starting soon!!

Requirements

Minimum 1-5 years worked in a high level customer support environment, call center experience preferred

Strong attention to detail, decision making, and analytical problem-solving skills

Excellent interpersonal written and oral communication skills with a proven track record of quickly building credibility with customers and teammates

Ability to work both in a team environment and independently

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  Positive attitude
  
  Ability to operate in fast-paced, deadline driven, and dynamic environment while managing multiple tasks and priorities
  
  Strong customer service background, preferably with prior contact center experience
  
  Full-time with schedule flexibility
  
  Personable, empathetic individual who enjoys working with people and can handle high-stress situations with grace
  
  Experience using Zendesk or other CRM or customer service applications
  
  Strong knowledge of Gmail, Google Docs, Google Sheets, and Microsoft Office
  
  Ability to conduct research and think both critically and creatively
  
  Thinking outside the box
  
  Desire to continuously improve operations, processes, and procedures
  
  Job Duties
  
  Maintain and promote a customer-centric mindset and attitude
  
  Maintain a high level of knowledge and performance for all client requirements, processes, and procedures within support scope
  
  Provide effective customer interaction via multiple communication channels
  
  Display the ability to understand, diagnose, and solve customer situations applying standards and policies, while maintaining the ability to think quickly in non-standard circumstances
  
  Display the ability to merge disparate information together to obtain a multi-perspective view of the situation
  
  Manage escalated customer situations
  
  Contribute to process and workflow improvements
  
  Benefits
  
  We have full-time positions available with a starting pay rate of $16.00. Full-time employees enjoy a comprehensive benefit package that includes medical, dental, and vision insurance along with life and disability benefits. We also offer a 401(k) plan, paid holidays, and Vacation/Sick time.
  
  We are centrally located - our main cross streets are 52nd Street and I10 in Tempe, AZ.
  
  We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  
  COVID-19 considerations
  The health and welfare of our employees is our top priority. We practice social distancing, extra cleaning measures have been implemented and masks are required.

Keywords: J-Curve Technologies, Tempe , Customer Support Specialist - $16.00 p/h ** $500.00 Hiring Bonus **, Other , Tempe, Arizona