Loss Mitigation Specialist

Job DetailsJob LocationARIZONA LOAN SERVICING CENTER - Tempe, AZPosition TypeFull TimeJob ShiftDayJob CategoryFinanceWhy you'd consider Evergreen Home Loans?We're searching for some really great people who enjoy customers as much as we do.Named as Puget Sound Business Journal's #1 Best Place to Work in the extra-large company category and listed in WA's 100 Best Companies to Work For by Seattle Business Magazine, both in 2020. We are a certified Great Place to Work in 2020 and placed 3rd in the nation as a Best Workplace in Financial Services and Insurance in 2019.Check out our Great Place to Work rating here: happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time. Learn more about what our family of associates say about Evergreen on Glassdoor: ,31.htmDiscover what's possible with Evergreen.We're looking to add people who feel the same way we do about our customers, our associates and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a healthy salary, a comprehensive benefits package and have an attractive 401K plan with a company match to help you grow along with us!What we need (in addition to all that stuff above)The Loss Mitigation Specialist monitors and processes accounts that are either delinquent or in danger of becoming delinquent by establishing contact and negotiating with borrowers, investors, and real estate agents in an attempt to resolve at-risk mortgages.Major Tasks and Responsibilities:Handles multiple mortgage products that are delinquent, as governed by investor, departmental, and legal guidelinesKeeps servicing files up-to-date so borrowers can receive the best assistanceMinimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications, and repayment plans.Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the propertyReviews title searches to ensure that no title issues threaten the standing of our investor's lien on the propertyMakes calls to borrowers, borrowers' authorized representatives, and brokersAnalyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customerAccurately calculates the borrower's income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete responseCertifies that all required actions have taken place prior to foreclosure proceedings beginEnsures compliance with company policies and proceduresCompletes, monitors progress and insures deadlines are met for collection and loss mitigation notices.Reviews tasks daily to ensure they are completed within company timelines.Other duties as assignedStandards of Performance:Communication: communicate clearly to all associates at all levels within the organization, written and verballyProvide Cross-Training to at least one other associate.Seek Feedback: Host regular and timely communication with associatesEloquently deal with problems involving several concrete variables in standardized situationsProfessionally deal with customers, peers and other company employeesEducation or Experience Qualifications: High school diploma or one year certificate from college or technical schoolTwo (2) or more years in customer service/call center related fieldPrior experience in loss mitigation preferredFannie Mae of Freddie Mac loan servicing experience, preferredIntermediate skills in computer operation including word processing, spreadsheet and specialty software (e.g., Microsoft Word, Excel, etc.) programsExperience with LPS/Black Knight/MSP preferredSpecific Skills/ Knowledge/ Abilities Required for Position: Good character, motivated, hard workingStrong work ethicFlexibility and ability to adapt to change quicklyStrong problem resolution skillsExcellent verbal and written communication skillsStrict adherence to work schedule times and deadlinesMSP Servicing System experience preferredAbility to work well with fellow associates, clients and vendorsGood communication skills. Neat, clean, healthy work habitsDetail oriented, organized and flexibleAbility to thrive in a fast-paced, team oriented environmentMust be comfortable working in a start-up dynamic environmentMust be proficient in Microsoft Office suiteEvergreen is an equal opportunity employer and E-Verify employer. Housing Lender 2021 Evergreen Home Loans and Evergreen are the trademarks or registered trademarks of Evergreen Moneysource Mortgage Company NMLS ID 3182. Trade/service marks are the property of Evergreen Home Loans. All rights reserved. Licensed under: Arizona Mortgage Banker ; California Licensed by Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act ; Idaho Mortgage Broker/Lender MBL-3134; Nevada Mortgage Banker 3130; Nevada Mortgage Broker 4837; Licensed under the Oregon Consumer Finance Act ML-3213; Texas Department of Savings and Mortgage Lending Company License; Washington Consumer Loan Company CL-3182; Wyoming Mortgage Lender/Broker 3467.

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