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Knowledge Base Content Writer

Company: Bright HealthCare
Location: Tempe
Posted on: May 3, 2021

Job Description:

ABOUT THE ROLEThe Distribution team is a critical component of Bright HealthCare's success as it drives the overall membership enrollment process and strategy. As part of the Distribution Team, you will be responsible for developing Policy, Process, and Procedure documents that support our contact centers as well as other teams as required. It will be necessary to collaborate with various subject matter experts to prepare accurate and practically effective documents. YOUR RESPONSIBILITIESWrite policies to support compliant operations by contact center agents and others as requiredDevelop process materials to provide staff clarity for how procedures interlink to support larger business needsCreate desktop procedures with detailed activities that require execution to support clients and execute business processesPromote awareness of available resources to staffCollaborate with Training Coordinator to organize content Knowledge BaseImplement file structure for digital contentEDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCEBachelor's degree in technical writing is preferred but not requiredFour or more years of experience in a similar rolePROFESSIONAL COMPETENCIESExpertise with using Office365 products, such as (Excel, SharePoint, MS Planner)Strong project management skills Technical/instructional writing skillsStrong collaborator and problem solverAbility to thrive and deliver results in a sometimes-chaotic environmentStrong planning and organizational skills Able to effectively deal with change Technology driven, currently proficient and willingness to learn new skills with a wide-range of technologyABOUT USAt Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.We're Making Healthcare Right. Together. We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.BRIGHT ON!

Keywords: Bright HealthCare, Tempe , Knowledge Base Content Writer, Other , Tempe, Arizona

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