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Customer Care Advocate

Company: Zenefits
Location: Tempe
Posted on: May 3, 2021

Job Description:

The Role: The Customer Care team is the hub of customer support and advocacy at Zenefits. Whether it's helping with a simple question, solving a complex issue, or refining product copy to make our product easier to use, our Zenefits Customer Care team knows our customers inside and out, and we do everything necessary to ensure a consistently positive experience. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection to make this happen! What You'll Do: Be the face and voice of Zenefits once our customers are up and running on the platform Provide Tier 1 customer support through phone, email and chat channels Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way Expertly address dense questions via phone, email, or chat while providing answers that are quick and easy to understand Run point on customer issues that require masterful coordination between multiple Zenefits teams Act as the voice of our customers to help prioritize future enhancements to the platform What You'll Bring: An exceptional customer service background proving customer advocacy and empathy Excellent written/oral communication and interpersonal skills - you can craft grammatically impeccable emails and are articulate on the phone Comfort working in a performance-based and structured environment while Analytical approach to navigating, investigating, and understanding how products work An aptitude for learning new products, process, and systems Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers Strong technical troubleshooting skills, perseverance, and patience An out of the box problem solver who thinks creatively to bring issues to resolution including discovering workarounds using available resources An optimistic personality, someone who can empathize with a frustrated customer and help ensure satisfaction A team player, who contributes ideas to improve processes Minimum of 1-2 years of work experience in a customer service or call center environment under your belt; new grads are very welcome to apply About Zenefits: As an equal opportunity employer, we're leveling the playing field for everyone. We are proud to celebrate diversity and champion an inclusive workplace. No matter who you are, where you're from, who you love, how you think, or what you believe, all are encouraged to apply.

Keywords: Zenefits, Tempe , Customer Care Advocate, Other , Tempe, Arizona

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