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Front Desk Agent (Full-time)

Company: DoubleTree by Hilton Hotel Phoenix-Tempe -- Driftw
Location: Tempe
Posted on: May 3, 2021

Job Description:

Welcome to the DoubleTree by Hilton Phoenix-Tempe! Managed by Driftwood Hospitality Management, the DoubleTree by Hilton Phoenix-Tempe has been a Tempe tradition since 1975 and is a member of the Hilton family.All associates are eligible to receive great travel discounts through the Hilton Employee/Family and Friends Travel Program. Currently, we have an opening for a both a full-time Front Desk Agent. Open availability required to accommodate day, evening, weekend and holiday shifts.This is a benefit eligible position. Previous Front Desk Agent experience and Hilton OnQ experience preferred. DoubleTree by Hilton Phoenix-Tempe is located at 2100 S Priest Dr. in Tempe.Responsibilities of a Front Desk Agent include:Perform a variety of guest service activities in a friendly, professional and efficient manner.Register guests, assign rooms, settle guest accounts and coordinate with other departments to satisfy guest requests.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.Keep a record of room availability and rate.Make, confirm and cancel reservations via all communication avenues.Compute bill, collect payment, and make change for guests.Post charges such as room, food, liquor, or telephone to guest bill.Make reservations, transportation, or entertainment reservations for guest.All other duties as assigned.Skills Requirements:Ability to communicate effectively with guests, vendors, and other associates,Ability to accurately reports information,Ability to follow all hotel policies and procedures,Minimum lifting, pulling and pushing of 20 pounds,Ability to stand for eight-hour shift,Must be able to effectively communicate with guests and associates,High school education and/or relevant training and experience required.DoubleTree by Hilton Phoenix-Tempe is an Equal Opportunity Employer.We appreciate your interest in the DoubleTree by Hilton Phoenix-Tempe! Hilton Experience Preferred.

Keywords: DoubleTree by Hilton Hotel Phoenix-Tempe -- Driftw, Tempe , Front Desk Agent (Full-time), Other , Tempe, Arizona

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