Supervisor

Company: Homewood Suites by Hilton
Location: Tempe
Posted on: May 3, 2021

Job Description:

*Sign On Bonus: $250 ($100 after 30days and $150 after 90 days)

SUMMARY

Directs housekeeping program of hotel to ensure clean, orderly, and attractive conditions of hotel by performing thefollowing duties personally or through subordinate supervisors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel asdirected by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses
• reason even when dealing with emotional topics
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs;Responds to requests for service and assistance
• Interpersonal Maintains confidentiality
• Oral Communications Responds well to questions; Demonstrates group presentation skills
• Team Work Contributes to building a positive team spirit
• Written Communication Writes clearly and informatively; Able to read and interpret written information
• Managing People Makes self available to staff; continually works to improve supervisory skills
• Organizational Support Follows policies and procedures including, but not limited to, dress code policies
• Adaptability Adapts to changes in the work environment; Manages competing demands; Able to deal withfrequent change, delays, or unexpected events
• Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered whenabsent; Arrives at meetings and appointments on time
• Dependability Commits to long hours of work when necessary to reach goals
• Initiative Asks for and offers help when needed
• Planning/Organizing Prioritizes and plans work activities
• Professionalism Treats others with respect and consideration regardless of their status or position
• Quality Looks for ways to improve and promote quality
• Quantity Strives to increase productivity
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Usesequipment and materials properly

EDUCATION/EXPERIENCE

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experienceand/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simplecorrespondence.

MATH ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to calculate figures andamounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability todeal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

None required

CERTIFICATES AND LICENSES

None required

SUPERVISORY RESPONSIBILITIES

Supervises housekeeping staff consisting of 1-10 employees

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performingthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential job functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes orairborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electricalshock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform theessential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

• While performing duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reachwith hands and arms. The employee is frequently requited to walk; climb or balance; stoop, kneel, crouch, or crawl. Theemployee is occasionally required to sit and taste or smell.
• The employee must regularly lift and or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Keywords: Homewood Suites by Hilton, Tempe , Supervisor, Other , Tempe, Arizona