Customer Service Representative - $18/hour

Company: Aerotek
Location: Tempe
Posted on: April 9, 2021

Job Description:

***This Remote Position is returning to the office at the end of the Covid emergency. Candidates must live within commuting distance of Tempe, Arizona and be comfortable with returning to work eventually.*** Description:The Customer Service agent will be solving complex incoming cases via phone, email, or chat every day. The Agent will be aligned with 1 of the 3 business groups in the Marketplace but never more than 1. When customers have issues the agent will be 100% dedicated to them. There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.This company is growing rapidly and is providing many opportunities for career growth and advancement!Schedule: Need to have open availability from Monday - Sunday, 7am - 12pm - Shifts will be assigned during training. Pay: $18/hourEducation: High School Diploma or equivalentMust Have: 1+ years of call center experience Top Skills:Customer support, Customer service, Inbound call, Chat supportTop Skills Details:

• customer service experience handling incoming calls, chats, and emails
• Strong computer navigating skills
• Strong relationship building skills and de-escalating skillsThis position will be remote/work from home for now and will return to office in Tempe as soon as possible - Equipment will be provided! Additional Skills & Qualifications:Best To Have -2+ years of experience handling inbound customer issue resolution using chat, email, or phone. -Strong Computer Skills, ability to navigate multiple systems, de-escalation experience -Great Communication Skills, Strong Relationship level*Strong technical abilities. They will be navigating multiple systems to find the answers. This is not a typical call center that is scripted. Candidates must be flexible and think outside of the box! About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tempe , Customer Service Representative - $18/hour, Other , Tempe, Arizona