Service Advisor

Company: AAA Northern California, Nevada & Utah
Location: Tempe
Posted on: April 9, 2021

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations. Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed. Why AAA?* Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan* Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums* 401K Matching $1 to $1 up to 6% annually* 15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays* Opportunities for growth* Tuition reimbursement for automotive education and ASE Certifications* Clean well equipped shops with state of the art equipment and consistent car count* A free AAA Membership and numerous employee discountsWhat You'll Do.* First line sales agent for customers' vehicles.* Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.* Required to collect payment, open and close cashier process.* Respond to customer concerns or complaints and escalate to* Management complaint the advisor is unable to resolve.* Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.* Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. * Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.What You've Done.* 2+ years previous Sales and Service Advisor experience required* Ability to demonstrate basic automotive repair knowledge* Valid Arizona driver's license and current 39 month driving record.

Keywords: AAA Northern California, Nevada & Utah, Tempe , Service Advisor, Other , Tempe, Arizona