Customer Relations Specialist

Company: Aerotek
Location: Tempe
Posted on: April 9, 2021

Job Description:

Now Hiring Full Time Work From Home Customer Relations Representative! $16 with Weekly Pay Description:As a Customer Relations Representative you will take inbound calls from insurance members to answer basic about their insurance coverage, questions and/or transfer them to the appropriate party (50-90 calls/day)-Responsible for determining the clients issue, offer solutions or providing follow up as needed. -Will handle a mix of both inbound and outbound calls Resolve customers billing complaints by exchanging merchandise, refunding money and adjusting bills -Contact customers to respond to their inquires or to notify them of claim investigation and any planned adjustments-Refer unresolved issues to appropriate departments -Update and keep customer records of interactions and services provided-Must updated patient database accurately and timely according to department standardsLocation: Tempe, AZ 85282 Additional Skills & Qualifications:Required:- 1+ year of customer service experience -Previous experience working with phone calls in previous roles preferred- Strong Data Entry and computer system skills- Bilingual in Spanish preferred! -Must have high speed internet and the ability to work remotely -Must be a resident of Arizona (Company based in Tempe, AZ) Preferred Experience:- Passive Job Seeker- 1+ year of customer service in a call center environment with a proven record of positive performance in average handle time, schedule adherence, attendance, quality, and call documentation accuracy- Experience in the healthcare industry interacting with patients and physiciansPay: $16 with weekly pay Training: M-F 7am-4:30pm Schedule: Must Be available to work M-F 1030a-630pm About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tempe , Customer Relations Specialist, Other , Tempe, Arizona