Bilingual Spanish Specialist I - Customer Service
Company: JPMorgan Chase Bank, N.A.
Location: Tempe
Posted on: April 8, 2021
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Job Description:
Successful Account Specialists balance their focus on business
results with offering options and finding solutions to help our
customers. They also:Are very comfortable communicating with
customers in a metrics-driven environment Are able to navigate
multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced
environment Possess strong customer focus with the ability to have
detailed conversations with our customers Take ownership of each
customer interaction while treating customers with respect and
responding with empathy Document customer account activities
thoroughly and concisely Demonstrates personal excellence including
punctuality, integrity, and accountability Approach problems
logically and with good judgment to ensure the appropriate customer
outcome Make appropriate decisions on behalf of our customers
quickly and effectively Effectively prioritize work to ensure
efficiency Are required to abide by all applicable regulatory and
department practices and procedures Have the ability to work
independently and in a team environment Think critically and
exercise independent judgement If you bring that, we'll take care
of the rest! When you join JPMorgan Chase & Co., we'll:Offer a
competitive base salary and a wide range of benefits including paid
time off, savings programs, health care, insurance plans, tuition
assistance, and more Provide opportunities for professional growth
and advancement Provide a work environment of high-energy employees
that are trained, coached, focused, and driven Provide paid
classroom and on the job training, including industry leading
benefits that start on day 1 Respect and value diversity,
integrity, and teamwork Qualifications:High School diploma/GED
required Must be willing to work in an environment that requires
100% phone-based customer interaction Minimum of one year of
customer interaction or customer support experience strongly
preferred, either by phone or face-to-face Proficiency with basic
computer functions including mouse and keyboard usage, launching
applications, conducting searches on the Internet, and maneuvering
in a Windows-based environment strongly preferred Bilingual Spanish
required New to Chase? See how our specialists make a real
difference for our customers: Work Schedule:Work schedules will
vary. Candidates must be willing to work schedules during our
operating hours, which include evenings and weekends. Specific
information will be provided by the Recruiter.This position
requires that you attend the training as scheduled. The hours may
not coincide with your regularly scheduled hours.Chase is a leading
financial services firm, helping nearly half of America's
households and small businesses achieve their financial goals
through a broad range of financial products. Our mission is to
create engaged, lifelong relationships and put our customers at the
heart of everything we do. We also help small businesses,
nonprofits and cities grow, delivering solutions to solve all their
financial needs. We recognize that our people are our strength and
the diverse talents they bring to our global workforce are directly
linked to our success. We are an equal opportunity employer and
place a high value on diversity and inclusion at our company. We do
not discriminate on the basis of any protected attribute, including
race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status,
pregnancy or disability, or any other basis protected under
applicable law. In accordance with applicable law, we make
reasonable accommodations for applicants' and employees' religious
practices and beliefs, as well as any mental health or physical
disability needs. Equal Opportunity
Employer/Disability/Veterans
Keywords: JPMorgan Chase Bank, N.A., Tempe , Bilingual Spanish Specialist I - Customer Service, Other , Tempe, Arizona
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