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Fraud & Claims Ops Spec 3 - Fraud Online Claims

Company: Wells Fargo
Location: Tempe
Posted on: April 8, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking (CSBB) is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The CSBB organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. We want to build a strong value proposition for key consumer and small business segments by identifying gaps and opportunities and building capabilities to transform how we engage customers and deliver advice.CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.The Online Fraud Claims Team within CSBB Fraud and Claims Management located in Tempe, AZ is responsible for the investigation and resolution of customer disputes for Online Banking transactions. We are looking for 9 extraordinary candidates who can demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service.This position requires the review and resolution of Online Banking claims that have been filed by our customers. The successful candidate will work well in a fast paced /time-sensitive, high pressure, quality oriented work environment.Duties include but are not limited to: Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency and may also involve contacting third parties for research. May work on projects/tasks as required by the department.Start date: June 1, 2021Training schedule: Monday - Friday, 8:00 am - 5:00 pm AZ Time for 4 weeksWorking schedule after training: Monday - Friday 8:00/8:30 am - 5:00 pm AZ Time(Fall working hours will change to Monday- Friday 9:00am/9:30am - 6:00 pm AZ Time on November 8th.)Location: 1305 W 23rd Street, Tempe AZ 85282CAREER ADVANCEMENT OPPORTUNITIES! You will have an opportunity to participate in a career growth program to help you achieve your development and career goals.--- Progressive Career Path: Fraud & Claims Operations Specialist 3 & 4; Fraud & Claims Analyst 1 & 2; Fraud & Claims Operations Manager 1 & 2 or Fraud & Claims Ops Consultant 2 & 3--- Salary - Highly Competitive Salary!--- Benefit packages include Medical, Dental and Vision Plans for team member and family!--- 401k - up to 6% company match!--- New Team members may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays.--- Tuition Reimbursement Opportunity!Required Qualifications

  • 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higherDesired Qualifications
    • Strong organizational, multi-tasking, and prioritizing skills
    • Outstanding problem solving and decision making skills
    • Strong research skills
    • Ability to work effectively under minimal supervision and follow specific guidelines
    • 1+ year of financial services industry experience
    • Knowledge and understanding of online banking products, policies, and procedures
    • Knowledge and understanding of OFC (Online Fraud Claims)
    • Experience with Regulation E
    • Knowledge and understanding of customer fraud claims
    • Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management
    • Experience with Online Banking Systems such as Customer Contact Management (CCM), Customer Information View (CIV) and Customer Service Application (CSA)
    • Direct experience working for a branch of the military or familiarity with the military as a service member's spouse or dependent
    • Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
    • Excellent verbal, written, and interpersonal communication skillsJob Expectations
      • Ability to work nights, weekends, and/or holidays as needed or scheduled
      • Ability to work additional hours as needed
      • Flexibility to work from home and meet the home eligibility assessment conditions, based on business needSalary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.AZ-Tempe: Min: $33,300 Mid: $40,800 Max: $51,800Street AddressAZ-Tempe: 1305 W 23rd St - Tempe, AZDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, Tempe , Fraud & Claims Ops Spec 3 - Fraud Online Claims, Other , Tempe, Arizona

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