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Customer Support Rep

Company: Vitalant
Location: Tempe
Posted on: April 6, 2021

Job Description:

*Bilingual in English and Spanish preferred.

This is a mobile position, about 30 hours per week, traveling around the Phoenix area to help support the mobile blood drives.*

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

DUTIES AND RESPONSIBILITIES:

  • Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
  • Assures quality customer service to all customers.
  • Retains current donors by rebooking donation appointments.
  • Explains and/or enrolls donors in frequent donor programs.
  • Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
  • Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
  • Converts donors to automated and other new collection technologies to optimize the donation opportunity.
  • Assists donors, blood center staff and coordinators in resolving customer service issues.
  • Administers customer service and marketing surveys to donors.
  • Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
  • Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
  • Performs all other duties, at the discretion of management, as assigned.

    REQUIREMENTS:

    Knowledge/ Education

    High school graduate or GED required.

    Licenses/ Certifications

    None.

    Experience

    One year experience in related field required.

    Skills/Abilities

  • Able to work in a team environment.
  • Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
  • Effective communication skills, both verbally and in writing.
  • Able to maintain confidentiality.
  • Good working knowledge of PC software preferred.
    Vitalant offers the following benefits:

    Health insurance Accident insurance
    Health savings account Critical illness insurance
    Dental insurance Hospital indemnity insurance
    Vision insurance Business travel accident insurance
    Flexible spending accounts Paid time off
    Basic life and AD&D insurance Commuter benefits
    Supplemental life and AD&D insurance 401(k) retirement savings plan
    Short-term disability insurance Employee assistance program
    Long-term disability insurance Education assistance program
    Care@Work program

Keywords: Vitalant, Tempe , Customer Support Rep, Other , Tempe, Arizona

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