Contact Center Supervisor, Bilingual - Spanish
Company: Bright Health
Location: Tempe
Posted on: April 6, 2021
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Job Description:
The Contact Center Supervisor is responsible for the day to day
operation of internal Contact Center operations by servicing
members and prospects through various communication channels,
including but not limited to inbound and outbound phone calls, web
chat, text and email as required. The team is responsible for
assisting in the complete lifecycle of membership from initial
inquiry (prospect) through enrollment and membership. As the
Contact Center Supervisor, you will play a critical role in
Bright's success by leading and managing the front-line Contact
Center Representatives who are directly responsible for driving
overall membership enrollment and satisfaction. The Contact Center
Supervisor will ensure 100 percent compliance with each
interaction. Your responsibility will be to assist in the training,
coaching, support, of the staff while meeting the set key
performance indicators while improving business processes and
procedures.-- YOUR RESPONSIBILITIES
Keywords: Bright Health, Tempe , Contact Center Supervisor, Bilingual - Spanish, Other , Tempe, Arizona
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