Sr. Principal Infrastructure Specialist

Company: NortonLifeLock
Location: Tempe
Posted on: April 5, 2021

Job Description:

The IT Services Group within NortonLifeLock is looking to redefine itself as a model of innovation, delivering high-value services to our customers through technology solutions. This cultural transformation starts with how we act, talk and collaborate with our customers and colleagues, in the pursuit of designing, implementing, and sustaining all the processes, capabilities, products, and services that enable NortonLifeLock to realize its vision.
The successful applicant will work with diverse technologies to build tools and automation to eliminate manual operations and craft repeatable processes, thereby maintaining a highly available server infrastructure for deploying instances, applying operating system updates, managing configuration changes, and system tuning.
Responsibilities

• Acts as a shift lead during US hrs to coordinate incoming incident/issues/changes amongst the team and drive high visibility business-impacting service outages.
• Identify new opportunities & run PoC/implementation with the rest of the team as part of a technology refresh.
• Mentor and help other members of a team with relevant technologies and issues as Sr resource.
• Installation, troubleshooting & management of Network Infrastructure as a part of Global Network Services team.
• Ownership of low to high priority incidents assigned to Network queue by Service Desk, Users & Monitoring systems until resolution.
• Implement routine changes such as OS upgrades, Routing, ACL/Firewall rule updates, and project-related changes such as installation & configuration of new devices, ISP circuits, S2S VPN etc.
• Effectively collaborate with Vendors, ISPs & other cross-functional teams to drive incidents & Changes while following ITSM best practices & SLAs.
• Identify Automation opportunities and automate regular network functions via code.
• Update diagrams, documentation, policies & procedures to keep SoPs up to date.
• Part of a Global team providing 24*5 support with rotating on-call over the weekend.
  Qualification
  • Bachelor's degree in CS/Electronics/IT or equivalent with 10+ years of industry experience in the networking domain.
  • Relevant Certifications on vendor products like Cisco, Juniper, SDWAN etc.
    Experience 10+ years
    Must-Have Skills
    • SDWAN Technology (Versa, SilverPeak, Viptela)
    • Campus/WAN/DC Routing & Switching, ACI Fabric (Cisco ISR, CAT, Nexus)
    • NGFW Platforms (Juniper, Cisco, Fortinet)
      Good To Know Skills
      • Voice Telephony (Cisco, Avaya)
      • Azure Network Infrastructure Administration
      • Coding/Scripting (Ansible, Python)
      • DNS, DHCP & IPAM (DDI)
        
        • Must have strong Networking concepts and experience in Cisco Routing/Switching/Wireless, NGFW, IPS/IDS, DDI platforms.
        • Must have Hands-on experience on one of the SDWAN Platforms such as Versa, Viptela, Silver Peak.
        • Excellent Troubleshooting skills and must be able to work effectively within and other teams.
        • Be open to work on technologies under Network portfolio such as Load balancers, NAC, Remote Access VPNs, DDI, Azure.
        • Experience in using common systems logging and monitoring tools such as Splunk, Solarwinds
        • Basic understanding of IP Telephony & Voice Networking concepts.
        • Understanding of any of scripting languages (Shell/Python /Perl)
        • Good understanding of ITSM.
        • Willing to work during evening Hrs and weekends as needed to support the business.
          
          NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
          We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement.

Keywords: NortonLifeLock, Tempe , Sr. Principal Infrastructure Specialist, Other , Tempe, Arizona