Part-Time CCC Retention Specialist - Spanish Bilingual

Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: February 25, 2021

Job Description:

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Responsibilities

The Customer Care Center (CCC) is committed to solving our customers' needs on first contact through simple, high-quality, and personalized experiences. We currently have the following openings:

• Part-time
• Part-time Bilingual (Spanish/English)
• Afternoon/Evening Shifts
  The Customer Care Center supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. The CCC Retention Specialist is a vital part of customer retention. Retention Specialists assists with a variety of needs which may include taking payments, providing proof of insurance and updating policy coverage and/or deductibles.
  
  Our compensation package includes...
  
  
  • Starting at $16.00 - $17.75 per hours (Retention Specialist I and Retention Specialist II)
  • $1.25 bilingual pay
  • 10% shift differential available for specific hours and weekends
  • Employees will automatically receive a $.50 increase per hour after six months
  • This opportunity offers a one-time $1,000 bonus payment to eligible employees hired or transferring into an in-language team
    
    Selected candidates will participate in all expense paid training. This position (including training) will begin virtually from your home location. Please note that associates will be required to work from our Tempe location. All computer equipment needed to train and perform the job will be supplied to you by State Farm.
    
    Because we invest in your training and continued growth, we ask new team members within the Customer Care Center to commit a minimum of twelve months before applying for other positions within State Farm.
    
    Retention Specialists II includes licensed responsibilities. If selected for a role that requires licensing, you must obtain and maintain state licensing which include successfully completing all applicable licensing exam(s) and background checks required of various state(s), and obtain continuing education requirements.
    
    Qualifications
    
    Our customers love employees who...
    
    • communicate clearly, professionally and empathetically
    • are genuine and caring
    • are resourceful and know where to find answers
    • are able to quickly and accurately able to perform multiple tasks
    • provide results in a seamless team environment
    • are accountable for their work and their schedule
      
      PM18 PI130081993

Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Part-Time CCC Retention Specialist - Spanish Bilingual, Other , Tempe, Arizona