TempeRecruiter Since 2001
the smart solution for Tempe jobs

Customer Experience Assistant-Evening Shift

Company: CarMax
Location: Tempe
Posted on: February 25, 2021

Job Description:

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be!

Provide an iconic customer experience

As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

What you will do - Essential responsibilities

* Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
* Triage incoming calls to the appropriate person or department to best assist the customer
* Complete administrative tasks such as processing payments and updating information in our CarMax systems
* Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

* High school diploma, or equivalent to 1-month related experience
* Thrive in a high energy and fast-paced environment
* Speak and listen effectively with CarMax customers via phone or in writing
* Strong written and verbal communication skills
* Basic computer knowledge, including word processing and typing skills

Working conditions

* Pleasant but noisy office environment
* Flexible work hours with shifts that may include nights, weekends, and holidays
* Wears CarMax clothing (acquired through the company) at all times while working in the store
* Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For--.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Tempe , Customer Experience Assistant-Evening Shift, Other , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Anthem Marketplace
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Sun City West
Posted on: 03/8/2021

Customer Success Representative
Description: THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JUNE 2021 br br We are currently seeking full-time, driven, and highly self-motivated Consumer Success Associates. You will be the concierge helping (more...)
Company: Realtor.com
Location: Sun City West
Posted on: 03/8/2021

Consumer Success Associate
Description: THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JUNE 2021 br br We are currently seeking full-time, driven, and highly self-motivated Consumer Success Associates. You will be the concierge helping (more...)
Company: Realtor.com
Location: Sun City West
Posted on: 03/8/2021


Hair Stylist - Fry's Sundome Plaza
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Sun City West
Posted on: 03/8/2021

AmeriCorps Service, Team Member
Description: Travel the country and make an impact on communities in need AmeriCorps NCCC National Civilian Community Corps is a residential service program for 18-26-year-olds who want to serve on a tight-knit (more...)
Company: AmeriCorps NCCC
Location: Prescott Valley
Posted on: 03/8/2021

Cook
Description: Store Location: US-AZ-Prescott Valley Overview: As a Cook, you know that our food is at the core of who we are. Whether you re flipping crispy-edged pancakes as a Grill Cook prepping fresh salads and (more...)
Company: Cracker Barrel
Location: Prescott Valley
Posted on: 03/8/2021

Customer Success Representative
Description: THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JUNE 2021We are currently seeking full-time, driven, and highly self-motivated Consumer Success Associates. You will be the concierge helping a consumer (more...)
Company: Realtor.com
Location: Sun City
Posted on: 03/8/2021

Consumer Success Associate
Description: THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JUNE 2021 br br We are currently seeking full-time, driven, and highly self-motivated Consumer Success Associates. You will be the concierge helping (more...)
Company: Realtor.com
Location: Sun City
Posted on: 03/8/2021

Hair Stylist - Deer Valley Marketplace
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Sun City
Posted on: 03/8/2021

Hair Stylist - Prasada Marketplace
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Sun City West
Posted on: 03/8/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds