Shift Lead/Team Lead

Company: Schlotzskys
Location: Tempe
Posted on: January 13, 2021

Job Description:

ROLE DESCRIPTION--JOB TITLE:------------------------------------ Team Leader (Hourly, non-exempt)DEPARTMENT:---------------------- Restaurant OperationsREPORTS TO:-------------------------- Schlotzsky's Restaurant Management Team (GM, RM, AM)--PURPOSE OF POSITION:The Team Leader is responsible for assisting the Schlotzsky's management team in all aspects of shift management to ensure successful operations, Guest service and achievement of financial targets.--DUTIES AND RESPONSIBILITIES:Prep Station---------------- Ensures that crew members adhere to established prep standards for vegetables, meats, and cheeses and prepares quantities shown on daily PAR sheets.---------------- Ensures that crew members wear cutting glove when slicing meats.---------------- Ensures that vegetables, meats, and cheeses are covered, properly labeled, and stored at proper temperatures.---------------- Ensures that salad mixes are prepared according to recipe standards and procedures.---------------- Ensures that soups are prepared according to recipe standards and procedures.---------------- Ensures that buns are sliced according to established procedures and crew members wear cutting glove when performing this function.---------------- Ensures that prep station is cleaned according to safety and sanitation guidelines at the end of each shift.---------------- Performs prep stations duties as needed.--Meat, Cheese & Finish Station---------------- Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.---------------- Ensures that crew members are extremely accurate with weights and measurements for all recipe items.---------------- Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.---------------- Ensures that workstation is clean at all times.---------------- Performs meat, cheese & finish station duties as needed.--Pizza Station---------------- Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.---------------- Ensures that crew members are extremely accurate with weights and measurements for all recipe items.---------------- Ensures that crew members place pizzas on plate or "to go" container according to established standards.---------------- Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.---------------- Ensures that workstation is clean at all times.---------------- Performs pizza station duties as needed.--Soup and Salad Station---------------- Ensures that crew members follow recipes and read customer tickets to accurately prepare all orders.---------------- Ensures that crew members are extremely accurate with weights and measurements for all recipe items.---------------- Ensures that crew members place food on plate or "to go" container according to established standards.---------------- Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.---------------- Ensures that workstation is clean at all times.---------------- Performs soup and salad station duties as needed.--Bakery---------------- Ensures that bakers follow proper baking procedures for all breads according to recipe.---------------- Ensures that baker is following bakery production sheet.---------------- Ensures that baker is maintaining proper weights and proofing procedures according to recipe.---------------- Ensures that baker is maintaining production times according to daily pars.---------------- Ensures that all bakery products are within the proper shelf life.--Guest Service Station---------------- Ensures that cashiers follow cash handling procedures at all times.---------------- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.---------------- Ensures that cashiers accurately enter orders into the POS system.---------------- Ensures that cashiers repeat order back to guest to minimize order inaccuracies.---------------- Ensures that cashiers count change back to guest.---------------- Ensures that cashiers thank guests for eating at Schlotzsky's and invite them to come again.---------------- Ensures that cashiers suggestive sell specific products as directed by management team.---------------- Ensures that crew members work at a pace to maintain restaurant's established speed of service guidelines.---------------- Performs guest service station duties as needed.--Cinnabon Station---------------- Ensures that crew members monitor proper cooking, frosting, and holding times for Cinnabon.---------------- Ensures that crew members keep adequate supplies of cooked product.---------------- Ensures that crew members follow proper re-heating procedures for Cinnabon.---------------- Ensures that crew members follow proper procedures for CinnaPacks.---------------- Ensures that crew members maintain the display table with adequate supply and proper shelf life.--Drink Station---------------- Ensures that soda fountains are maintained and syrup and C02 levels are monitored.---------------- Ensures that ice machines, tea, lemonade, and water containers are maintained and filled as needed.---------------- Ensures that a sufficient supply of napkins, straws, sweeteners, and utensils are maintained.---------------- Ensures that floor around drink station is kept dry at all times.---------------- Performs drink station duties as needed.--Dining Room Station---------------- Ensures that crew members monitor dining room and pick up dishes, utensils, and trash from customers who have finished their meal.---------------- Ensures that crew members keep tables clean at all times.---------------- Ensures that crew members monitor trash receptacles and empty as needed.---------------- Ensures that crew members keep floors clean of debris and mop up spills immediately.---------------- Ensures that crew members clean windows and glass doors throughout shift as needed.--Restroom Stations---------------- Ensures that restrooms are monitored and toilet paper and paper towels are stocked at all times.---------------- Ensures that sink areas are wiped as needed to keep countertop dry.---------------- Ensures that toilets and sinks are cleaned and floors are mopped at the beginning (and end) of each day and as needed throughout the day.---------------- Ensures that mirrors are kept clean throughout the day.---------------- Ensures that trash receptacles are emptied as needed.---------------- Performs restroom station duties as needed.--Parking Lot/Exterior Station---------------- Ensures that parking lot is monitored and debris is picked up.---------------- Ensures that tables and chairs on patio are kept clean.---------------- Ensures that outside trash receptacles are emptied as needed.---------------- Performs parking lot/exterior station duties as needed.--Leadership Responsibilities---------------- Addresses guest issues that may arise; consults with management regarding complex issues.---------------- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.---------------- Communicates employee performance and policy/procedure violations to management for appropriate handling.------------------ Strictly adheres to Company procedures relating to cash handling, including but not limited to, safeguarding of cash, making deposits, auditing the safe, and documenting cash variances.---------------- Maintains the strictest of confidentiality with the safe combination and security code when applicable.---------------- Monitors applicable temperatures for food products to ensure adherence with established temperature ranges; ensures that all applicable products are coded and dated.---------------- Must maintain a calm and positive disposition when faced with a challenging situation.---------------- Must become familiar with and adhere to all Company policies and procedures.---------------- Must maintain a positive attitude and follow the direction of managers at all times.---------------- Must adhere to strict safety and sanitation standards.---------------- Report to work timely for each scheduled shift.---------------- Arrive and depart from work meeting all uniform and grooming standards.--GENERAL AND PHYSICAL REQUIREMENTS:---------------- Must be at least 18 years of age in order to operate certain kitchen equipment.---------------- Should be proficient and knowledgeable of procedures for all kitchen stations and guest service stations.---------------- Essential functions of the position include, but is not limited to:---------------- Lifting and carrying objects weighing up to 50 pounds.---------------- Lifting a full 33-gallon trash bag from trash container.---------------- Standing and walking throughout a scheduled shift.---------------- Bending, stretching, reaching, pushing and kneeling to reach certain products or clean certain areas of the restaurant.---------------- Performing repetitive hand and arm motions.---------------- Certain job functions require ability to perform repetitive slicing motions with a sharp knife.---------------- Certain job functions require ability to handle hot food by hand for several seconds at a time, throughout a scheduled shift.

Keywords: Schlotzskys, Tempe , Shift Lead/Team Lead, Other , Tempe, Arizona