Shift Lead/Team Lead
Company: Schlotzskys
Location: Tempe
Posted on: January 13, 2021
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Job Description:
ROLE DESCRIPTION--JOB TITLE:------------------------------------
Team Leader (Hourly, non-exempt)DEPARTMENT:----------------------
Restaurant OperationsREPORTS TO:--------------------------
Schlotzsky's Restaurant Management Team (GM, RM, AM)--PURPOSE OF
POSITION:The Team Leader is responsible for assisting the
Schlotzsky's management team in all aspects of shift management to
ensure successful operations, Guest service and achievement of
financial targets.--DUTIES AND RESPONSIBILITIES:Prep
Station---------------- Ensures that crew members adhere to
established prep standards for vegetables, meats, and cheeses and
prepares quantities shown on daily PAR sheets.----------------
Ensures that crew members wear cutting glove when slicing
meats.---------------- Ensures that vegetables, meats, and cheeses
are covered, properly labeled, and stored at proper
temperatures.---------------- Ensures that salad mixes are prepared
according to recipe standards and procedures.----------------
Ensures that soups are prepared according to recipe standards and
procedures.---------------- Ensures that buns are sliced according
to established procedures and crew members wear cutting glove when
performing this function.---------------- Ensures that prep station
is cleaned according to safety and sanitation guidelines at the end
of each shift.---------------- Performs prep stations duties as
needed.--Meat, Cheese & Finish Station---------------- Ensures that
crew members follow recipes and read customer tickets to accurately
prepare all orders.---------------- Ensures that crew members are
extremely accurate with weights and measurements for all recipe
items.---------------- Ensures that crew members work at a pace to
maintain restaurant's established speed of service
guidelines.---------------- Ensures that workstation is clean at
all times.---------------- Performs meat, cheese & finish station
duties as needed.--Pizza Station---------------- Ensures that crew
members follow recipes and read customer tickets to accurately
prepare all orders.---------------- Ensures that crew members are
extremely accurate with weights and measurements for all recipe
items.---------------- Ensures that crew members place pizzas on
plate or "to go" container according to established
standards.---------------- Ensures that crew members work at a pace
to maintain restaurant's established speed of service
guidelines.---------------- Ensures that workstation is clean at
all times.---------------- Performs pizza station duties as
needed.--Soup and Salad Station---------------- Ensures that crew
members follow recipes and read customer tickets to accurately
prepare all orders.---------------- Ensures that crew members are
extremely accurate with weights and measurements for all recipe
items.---------------- Ensures that crew members place food on
plate or "to go" container according to established
standards.---------------- Ensures that crew members work at a pace
to maintain restaurant's established speed of service
guidelines.---------------- Ensures that workstation is clean at
all times.---------------- Performs soup and salad station duties
as needed.--Bakery---------------- Ensures that bakers follow
proper baking procedures for all breads according to
recipe.---------------- Ensures that baker is following bakery
production sheet.---------------- Ensures that baker is maintaining
proper weights and proofing procedures according to
recipe.---------------- Ensures that baker is maintaining
production times according to daily pars.---------------- Ensures
that all bakery products are within the proper shelf life.--Guest
Service Station---------------- Ensures that cashiers follow cash
handling procedures at all times.---------------- Executes proper
security and cash handling and control procedures and holds
cashiers accountable to adhering to policies and
procedures.---------------- Ensures that cashiers accurately enter
orders into the POS system.---------------- Ensures that cashiers
repeat order back to guest to minimize order
inaccuracies.---------------- Ensures that cashiers count change
back to guest.---------------- Ensures that cashiers thank guests
for eating at Schlotzsky's and invite them to come
again.---------------- Ensures that cashiers suggestive sell
specific products as directed by management team.----------------
Ensures that crew members work at a pace to maintain restaurant's
established speed of service guidelines.---------------- Performs
guest service station duties as needed.--Cinnabon
Station---------------- Ensures that crew members monitor proper
cooking, frosting, and holding times for Cinnabon.----------------
Ensures that crew members keep adequate supplies of cooked
product.---------------- Ensures that crew members follow proper
re-heating procedures for Cinnabon.---------------- Ensures that
crew members follow proper procedures for
CinnaPacks.---------------- Ensures that crew members maintain the
display table with adequate supply and proper shelf life.--Drink
Station---------------- Ensures that soda fountains are maintained
and syrup and C02 levels are monitored.---------------- Ensures
that ice machines, tea, lemonade, and water containers are
maintained and filled as needed.---------------- Ensures that a
sufficient supply of napkins, straws, sweeteners, and utensils are
maintained.---------------- Ensures that floor around drink station
is kept dry at all times.---------------- Performs drink station
duties as needed.--Dining Room Station---------------- Ensures that
crew members monitor dining room and pick up dishes, utensils, and
trash from customers who have finished their meal.----------------
Ensures that crew members keep tables clean at all
times.---------------- Ensures that crew members monitor trash
receptacles and empty as needed.---------------- Ensures that crew
members keep floors clean of debris and mop up spills
immediately.---------------- Ensures that crew members clean
windows and glass doors throughout shift as needed.--Restroom
Stations---------------- Ensures that restrooms are monitored and
toilet paper and paper towels are stocked at all
times.---------------- Ensures that sink areas are wiped as needed
to keep countertop dry.---------------- Ensures that toilets and
sinks are cleaned and floors are mopped at the beginning (and end)
of each day and as needed throughout the day.----------------
Ensures that mirrors are kept clean throughout the
day.---------------- Ensures that trash receptacles are emptied as
needed.---------------- Performs restroom station duties as
needed.--Parking Lot/Exterior Station---------------- Ensures that
parking lot is monitored and debris is picked up.----------------
Ensures that tables and chairs on patio are kept
clean.---------------- Ensures that outside trash receptacles are
emptied as needed.---------------- Performs parking lot/exterior
station duties as needed.--Leadership
Responsibilities---------------- Addresses guest issues that may
arise; consults with management regarding complex
issues.---------------- Maintains a positive working relationship
and treats all employees with respect while providing them with
direction and feedback.---------------- Communicates employee
performance and policy/procedure violations to management for
appropriate handling.------------------ Strictly adheres to Company
procedures relating to cash handling, including but not limited to,
safeguarding of cash, making deposits, auditing the safe, and
documenting cash variances.---------------- Maintains the strictest
of confidentiality with the safe combination and security code when
applicable.---------------- Monitors applicable temperatures for
food products to ensure adherence with established temperature
ranges; ensures that all applicable products are coded and
dated.---------------- Must maintain a calm and positive
disposition when faced with a challenging
situation.---------------- Must become familiar with and adhere to
all Company policies and procedures.---------------- Must maintain
a positive attitude and follow the direction of managers at all
times.---------------- Must adhere to strict safety and sanitation
standards.---------------- Report to work timely for each scheduled
shift.---------------- Arrive and depart from work meeting all
uniform and grooming standards.--GENERAL AND PHYSICAL
REQUIREMENTS:---------------- Must be at least 18 years of age in
order to operate certain kitchen equipment.---------------- Should
be proficient and knowledgeable of procedures for all kitchen
stations and guest service stations.---------------- Essential
functions of the position include, but is not limited
to:---------------- Lifting and carrying objects weighing up to 50
pounds.---------------- Lifting a full 33-gallon trash bag from
trash container.---------------- Standing and walking throughout a
scheduled shift.---------------- Bending, stretching, reaching,
pushing and kneeling to reach certain products or clean certain
areas of the restaurant.---------------- Performing repetitive hand
and arm motions.---------------- Certain job functions require
ability to perform repetitive slicing motions with a sharp
knife.---------------- Certain job functions require ability to
handle hot food by hand for several seconds at a time, throughout a
scheduled shift.
Keywords: Schlotzskys, Tempe , Shift Lead/Team Lead, Other , Tempe, Arizona
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