Site Reliability Operations
Company: TEKsystems, Inc
Location: Tempe
Posted on: January 12, 2021
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Job Description:
Position Located in Tempe, Arizona Must be willing to relocate
if outside of the Phoenix Market. Relocation Assistance is
Offered.Description:The Site Reliability Operations Engineer (SRO)
role is part of the overall Media Operations team, located in Tempe
AZ, and is responsible for ensuring production services are
operated in a consistent and scalable manner, delivering a
high-quality experience to millions of viewers across client
networks including TUBI, digital platforms, mobile applications,
websites, and 3rd party distribution partners such as Amazon, Hulu,
and Apple. You will work very closely with Tier 1 Media Control
Center (MCC) Operations to develop procedures and technical
documentation to establish tasks, monitoring patterns and
troubleshooting approaches. The SRO is a Tier 2-3 type role.Client
is looking for a technical self-starter, interested in leaning into
progressive approaches to the production operations of world-class
media and digital services, who can partner effectively with
product / engineering to deliver reliable, high-quality content
experiences to customers.A SNAPSHOT OF YOUR RESPONSIBILITIES:*
Overall responsibility for Production Operations of content
services, applications and events, including event monitoring
incident management, and infrastructure, network and cloud services
management* Create and maintain response plays across variety of
incident management and monitoring tools, such as Blameless,
PagerDuty, Service Now, Dataminr, DataDog & New Reli* * Drive
system enhancements and overall reliability through Dev, SRE and
other functions to prevent future incidents and improve system
resiliency/quality, owning the post-mortem / incident analysis
process with involved teams to identify root cause and remediation
tasks, and identifying areas of concern and drive thru resolution*
* Handle development and reporting of key operational metrics,
driving improvements over time* * Lead creation and ongoing updates
to documentation, including operational runbooks, support
monitoring and remediation activities, providing guidance as a
support and enabling function for Tier 1 Operations teams* *
Support marquee events and day-to-day offerings by preparing
documentation to guide event readiness and participate in day of
operational coverage* Participate in the development and
implementation of Digital Operations processes and SOPs,
identifying opportunities for automation of operational tasks,
incident remediation and scaling activities* * Execute production
changes to Digital systems, infrastructure, products and platforms
in support of event and release activities* Act as point of
incident escalation for Tier 1 Operations team and triage and
mitigate as needed* * Work closely with information security team
to ensure security requirements are effectively metWHAT YOU WILL
NEED: * Any technical background in digital, coding, networking,
systems, and/or applications - you'll be exposed to all of these,
and your future career path could involve extreme focus into any of
these areas* * Familiarity with modern operations concepts such as
Agile and DevOps* * 3+ years hands on experience in a production /
operational role* * Ability to work under pressure in a fast-paced
environment and make quick decisions and keep a cool head while
under pressure* * Proven understanding of Internet technologies,
especially streaming and cloud technologies and services, basic
network components and how they interoperate, as well as Internet
protocols and configurations* * Experience with operation and
management of cloud-based services, including operational
processes, such as incident management life cycle and event
management approaches* * Understanding of orchestration and
monitoring of cloud native services* * Firm grasp of a scripting or
high-level programming language, such as Python, Ruby, or Perl,
with a demonstrated proficiency of experience in leveraging such
language for the purpose of automation* * Familiarity with security
as it applies to operational platforms and processes* * Credibility
with partner-stakeholders (business, engineering, product/program
etc.) for strong team and results-oriented delivery* * Excellent
oral and written communication skills - demonstrated ability to
influence technical and non-technical audiences including those at
the senior leadership levels* * Schedule flexibility is key; to
support the operational needs of the business, this role may
operate on a adjusted schedule including weekends, overnights,
early mornings, etc.* * *Content/Media Operations focused. This
individual will be focused on the content that viewers/end-users
will see through Fox's streaming channels. Ability to monitor video
transmission signals and working with engineers to fix potential
issues through troubleshooting or escalating if need
be*Skills:monitoring tools, operations maintenance,
troubleshooting, digital, splunk, coviva, Grafana, data dogTop
Skills Details:1) Digital Operations background - minimum 1 year2)
Monitoring and analyzing content for end-user3) Experience with
ticketing, Tier 2-3 Support, TroubleshootingExperience Analyzing
the content and ensuring there are no playback errors (if they have
issues they will escalate to an SRE - tier 2) Lots of monitoring -
"content operations" "live ops" automaton engineer, QA engineer,
Tools - ConvivaAdditional Skills & Qualifications:Any live
programming/streaming experienceLogging tickets in ServiceNow
currentlyOperational Minded, though focused within monitoring and
operationsExperience Level:Intermediate LevelAbout TEKsystems:We're
partners in transformation. We help clients activate ideas and
solutions to take advantage of a new world of opportunity. We are a
team of 80,000 strong, working with over 6,000 clients, including
80% of the Fortune 500, across North America, Europe and Asia. As
an industry leader in Full-Stack Technology Services, Talent
Services, and real-world application, we work with progressive
leaders to drive change. That's the power of true partnership.
TEKsystems is an Allegis Group company. The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: TEKsystems, Inc, Tempe , Site Reliability Operations, Other , Tempe, Arizona
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