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Operations Supervisor

Company: Convergint Technologies
Location: Tempe
Posted on: January 9, 2021

Job Description:

Location Phoenix, AZ (On-Premises)Primary Office Phoenix2330 West University DriveSuite 8Tempe, AZ 85281United StatesDuration ContractDesired Education High School / GEDDesired Experience 0-3 YearsMinimum of three years of previous, relevant engineering, field, or project management experience preferredExperience in one or more of the following industries preferred: electronic, fire alarm & life safety, building automation, and healthcarePrevious project supervisory experience desirableResponsibilities Responsible for maximizing customer satisfaction by effectively executing all assigned Convergint Technologies projects. This is a line position accountable for the effective management of resources, costs, and customer satisfaction for practical project completion and delivery. The role typically assists the Operations Manager and oversees Project Managers or Project Specialists in all projects.Maintains good customer relations, including prompt response to customer requests and maintaining frequent customer contact. Conducts monthly customer satisfaction surveys to measure and track customer satisfaction levels. Acts as our customer's best service provider, thereby ensuring Convergint Technologies is the customer's first choice for installation and service. Develops and implements operations strategies that improve execution and provide additional value to customers in a cost-effective manner.Oversees Project Managers or Project Specialists with all elements of job management, including projected costs/cost control, subcontracts, Certificates of Insurance, workforce planning, and scheduling, preparation of invoices, material procurement, material handling, and collections. Proactively communicates project schedules, project change proposals, and related project activities regularly with customer and seek to improve customer satisfaction continuously.Reviews booking packages for correctness, assign project managers to projects and provides them with a project folder.Assists the Operations Manager in planning and scheduling installation contracts, material procurement, preparation of invoices, and collections.Utilizes financial systems to review actual vs. estimated contract costs and to provide timely and accurate financial reports. Helps maintains accurate and up to date job cost records, master project folders, and other control records necessary to process internal and external reports.Responsible for the administration of Jobsite operations, which may include: estimating, pricing, quoting, order processing, payroll processing, billings, and collections.Helps develop and implement operations strategies that improve installation and service delivery and provide additional value to customers in a cost-effective manner.Manages operations assets to include company tools and inventory.Effectively communicates project requirements to project team and broader organization as and when required, and maintains accurate and up to date records of job status, job changes, material flow, and other control records necessary for processing internal and external reports.Supervises Project Managers or Project Specialists and other team members. When applicable, supervises in a manner that maintains morale, skills, proficiency, and productivity. Recruit and hire team members as required. May perform a limited range of managerial responsibilities including but not limited to: mentoring, coaching, and developing colleagues; planning, assigning and directing work; performance management; project budget. May oversee the subcontractor selection process and work.Performs other duties and responsibilities as requested or required.Skills Customer Focus Maintain awareness of and seek to meet the needs and wants of the customerCommunication - Excellent communication skills, both oral and writtenLeadership Orientation Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations DepartmentInitiative Engages in proactive behavior and looks for new project opportunitiesAdaptability Responds effectively to changes in situation or informationStrong financial analytical skills including cost controlExcellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skillsStrong team leadership, team building, and facilitation skillsOther Two-year technical degree in Engineering or related field or equivalent experienceBachelors degree desirable

Keywords: Convergint Technologies, Tempe , Operations Supervisor, Other , Tempe, Arizona

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