Customer Experience Specialist - Monitoring

Company: AAA Northern California, Nevada & Utah/ A3 Smart H
Location: Tempe
Posted on: November 22, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.AAA recently acquired SAFE Security, the 11thlargest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!WHY WORK FOR US?

• Great Pay - $16.00/hour
• Training Youll attend a thorough, comprehensive 2 week training program
• Career Growth - We offer a leadership development program where you can be promoted as early as 6 months
• Benefits Medical, Dental, Vision, wellness program and more!
• 401k Matching
• Paid Time Off Ten hours per month, nine holidays annually
• Collaborative Environment AAA Smart Home will value your contribution to providing exceptional service to our membersWhat You'll Do
  • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
  • Resolve customer service inquiries while building a relationship with the customer
  • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
  • Verify alarms at protected sites; dispatch local authorities when necessary
  • You will demonstrate conflict management skills and maintain professional composure under pressure
  • Notify customers on maintenance alerts from their alarm system
  • Create detailed service tickets, schedule technicians for repairs
  • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologiesWhat Youll Need
    • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
    • Excellent communication and relationship building skills; team oriented
    • Customer-focused and passionate for helping others
    • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
    • A successful track record working in a high-volume environment
    • Reliable transportation
    • 6 Months or more of forward facing customer serviceEducation:
      • High School Diploma/GED
      • AA preferred
      • Bi-Lingual Spanish preferred#SAFE

Keywords: AAA Northern California, Nevada & Utah/ A3 Smart H, Tempe , Customer Experience Specialist - Monitoring, Other , Tempe, Arizona