TempeRecruiter Since 2001
the smart solution for Tempe jobs

Customer Service Representative

Company: A3 Smart Home
Location: Tempe
Posted on: November 21, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11 th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

Great Pay - $16.00/hour

Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

Training Youll attend a thorough, comprehensive 2 week training program

Benefits Medical, Dental, Vision, wellness program and more!

401k Matching

Paid Time Off Ten hours per month, nine holidays annually

Collaborative Environment AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members requests

Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns

Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)

Identify situations that require special handling and coordinate with appropriate unit as necessary.

Accurately enter information, comments and complaints regarding Members needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up

Process credit card and member billing transaction via available applications

Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Members individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.

Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

General awareness of AAA products, and services

Passion for customer service

Ability to navigate through navigation system (Google Maps)

Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

Ability to identify customer needs and recommend solutions

Able to work weekends

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred

6 months 2 years prior customer service experience, retail or banking is preferred

Bi-Lingual Spanish preferred

#OLG

Keywords: A3 Smart Home, Tempe , Customer Service Representative, Other , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Overnight Pharmacy Clerk - Phoenix
Description: Job Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create (more...)
Company: PillPack
Location: Sun City West
Posted on: 11/27/2020

Holiday Jobs - Drive for Lyft, Get Paid After Every Ride
Description: Job Description What is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers (more...)
Company: Lyft
Location: Sun City West
Posted on: 11/27/2020

Lyft Driver (Part-Time)
Description: Job Description What is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers (more...)
Company: Lyft
Location: Sun City West
Posted on: 11/27/2020


Carvana Hiring All Levels of Auto Body Painters
Description: Auto Body and Paint Professionals of All Levels Competitive Pay Rate No Flat Rate 100 company-paid
Company: Carvana
Location: Sun City West
Posted on: 11/27/2020

Behavior Technician - Work With Children
Description: Start your rewarding career helping children with autism acquire the skills to reach their full potential. This can be either part or full-time work, and we provide the training to be successful. (more...)
Company: Centria Healthcare LLC
Location: Sun City
Posted on: 11/27/2020

Part-time/Full-time Driver
Description: Job Description What is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers (more...)
Company: Lyft
Location: Sun City West
Posted on: 11/27/2020

Consumer Loan Sales Specialist - **Sign On Bonus**
Description: PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast and affordable (more...)
Company: Onemain Financial
Location: Sun City West
Posted on: 11/27/2020

Goodyear Day PT Supervisor
Description: This management position involves directly supervising seven to ten part-time Package Handlers. Part-Time Supervisors train, develop, and hold their workgroups responsible for safety, production and attendance. (more...)
Company: UPS
Location: Sun City West
Posted on: 11/27/2020

CDL A Truck Driver - Regional or Local
Description: Wilson provides drivers better pay, better home-time, and better benefits. At Wilson, it's just better. JOIN THE FAMILY Hiring Company Drivers Western Regional Position Details: Solo (more...)
Company: Wilson Logistics
Location: Sun City West
Posted on: 11/27/2020

Lyft Driver (Be Your Own Boss)
Description: Job Description What is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers (more...)
Company: Lyft
Location: Sun City West
Posted on: 11/27/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds