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Operations Specialist

Company: Infosys
Location: Tempe
Posted on: November 20, 2020

Job Description:

Duties and Responsibilities -- Processes all transactions for Institutional clients. Reviews requests/documentation for accuracy, completeness and ---good order--- in accordance with client specific instructions. Maintains balance between quality and productivity to meet department standards. -- Identifies, analyzes and resolves operational issues, in accordance with procedures, in order to minimize risk and exposure. -- Independently analyzes and engages in the resolution process. Exercises sound judgement when communicating client errors related to transaction processing to local leadership. -- Effectively balances quality/productivity along with managing personal and team queues in order to meet department standards. -- Professionally communicates both verbally and in written format with business partners and internal clients in order to clarify and complete request. -- Maintains effective working relationships by handling peer and management interactions in a positive and cooperative manner. Maintains open dialogue with Team Leader. -- Provides input into the development and modification of processing procedures and interdepartmental workflow issues. Participates in initiatives designed to improve processes. -- Supports the business by offering OT during periods of high-volume and unexpected events 9. Participates in special projects and performs other duties as assigned. Job Requirements: Qualifications Basic -- Bachelor---s degree or foreign equivalent in any career stream. -- 1 Year of experience related to the job description. Preferred -- Institutional experience preferred. -- Working knowledge of PC---s and Microsoft Office. Experience navigating through multiple platforms preferred. -- Knowledge of defined contribution plans preferred. -- Excellent verbal and written communication skills. -- Excellent organizational skills with the ability to prioritize and handle multiple tasks simultaneously. -- Works effectively in a team environment. -- Possesses strong attention to detail. -- Strong analytical and problem-solving skills. -- Demonstrated ability to succeed in fast paced environment in order to meet deadlines. -- Flexibility to work overtime and/or shifts that are required to meet business needs.

Keywords: Infosys, Tempe , Operations Specialist, Other , Tempe, Arizona

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