Department: PCP Mesa
Category: Administrative Support
Posting #: 528621
Date Posted: 9/24/2020
Employee Type: Regular
Posting Note: As a Clinic Operations Manager, you will enjoy the
excitement of working in a 26 employee pediatric office. You will
support 6 providers along with your staff. You will enjoy looking
for opportunities to improve workflow processes, ensuring that the
clinic performs with the best customer service for our children and
their parents, and ensuring we maintain regulatory requirements for
This position will require leadership and strong management
skills - keeping your employees engaged is part of our company
culture. You will have experience in reporting, troubleshooting,
working on projects, and enjoy developing strategic plans using
your critical thinking skills.
Schedule: M-F 8:00 a.m. - 5:00 p.m.
Location: 6301 South McClintock Drive, Suite 101, Tempe AZ
Under the direction of a manager or director, the Clinic
Operations Manager - PCPC is responsible for the oversight of the
day-to-day activities of multiple providers, medical professionals,
and/or ambulatory support staff for clinic. Ensures efficient and
effective workflows at all locations where assigned departments
practice in accordance with customer service and quality standards.
Maintains appropriate staffing levels and monitors daily
assignments, productivity, and duties. Counsels and coaches support
staff as appropriate and escalates issues to management as
Family-Centered care that focuses on the need of the child first
and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share
our mission and goals
Leadership that set the standard for pediatric health care today
and innovations of the future
Accountability to our patients, community and each other for
providing the best in the most cost-effective way.
Plans and schedules work for the assigned departments’ staff,
ensuring proper distribution of work, completion of assignments,
and clinic coverage. Maintains staff schedules to ensure adequate
coverage and practice efficiency.
Oversees day-to-day activities of the department and may assume
responsibility when Manager is not available. Identifies
opportunities for department improvement and executes solutions
under department leadership.
Manages and oversees department clinic schedules. Performs
adjustments as needed. Develops scheduling templates and protocols
with providers and department leadership to maximize access and
Identifies, develops, and implements new procedures and/or tools
for improved workflow and patient care.
Provides oversight and guidance of the department staff
including, but not limited to, employee selection, training, and
development. Provides input regarding performance evaluations.
Attends and actively participates in staff and interdepartmental
Participates in a variety of departmental and hospital
educational and quality initiatives to maintain current skill and
competency levels, demonstrates ongoing development, and improves
care quality. Performs QA audits and monitors KPIs as needed.
Acts as a role model by displaying exemplary, compassionate, and
professional behavior. Motivates staff to perform excellent,
Performs miscellaneous job related duties as requested.