Product & Digital Bus Implementation Director

Company: SVB Financial Group
Location: Tempe
Posted on: September 15, 2020

Job Description:

When you work with the world’s most innovative companies, you know you’re making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description - Product & Digital Bus Implementation Director (7140)

Product & Digital Bus Implementation Director - ( 7140 )

Job Description

The GlobalProducts team focuses on the development, delivery, and support of treasury,credit, trade finance, and liquidity management solutions and services to SVB’sclients. Within this group, the Product Projects team is responsible for directingthe design, development, and implementation of new products, enhancements, andoperational improvements to meet strategic business and organizationalobjectives.

The BusinessImplementation Management V drives programs of related business projects,and/or large, individual business initiatives to achieve strategic department andorganizational objectives.Theseprojects contain activities that may span functions, business units, companies,geographic regions, and cultures (e.g., international expansion). On such projects, this role is specificallyresponsible for driving (i) the end-to-end project life-cycle, from inceptionto delivery, on business initiatives with little or no technology component(such as business diagnostics, process improvements, market assessments, etc.),and (ii) business readiness and go-to-market preparations on large complexprojects with a technology component (such as software development).

This role requiresa background in business project management and/or change management, and itskey accountability is ensuring that (i) SVB is prepared to market launch and supportnew or changed products, services, and operational processes, and (ii) changesare scalable and comply with all appropriate guidelines, including but notlimited to SVB methodologies, regulatory compliance, risk management policies,industry standards, and best-practices.

#LI-LP1 Qualifications

Duties include:

Driving multiple large enterprise initiatives simultaneously, leveraging both Agile and Waterfall methodologies, where appropriate, to achieve project objectives

Develops and provides deep domain expertise in SVB’s products, systems, operational processes, and clients’ needs and applies these to help steer strategic projects, articulate scope, identify risks, and proactively mitigate them

Partners with senior management of the business community to identify and prioritize opportunities to use process reengineering and technology to achieve the goals of the enterprise; Drives creation of and/or changes to existing products,processes, procedures, work flows, and related documentation

Manages status reporting on assigned business initiatives and related communications to Executives and other key stakeholders

In delivery of business deliverables, engages and manages overall coordination of cross-functional teams, including subject matter experts from various departments across the organization (e.g., Product Management, IT, Operations, Compliance, Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting, Finance, et.al.)

Designs, implements, and practices large scale strategies in change management, risk management, vendor management, business continuity management, and business implementation management

Partners closely with Scrum Masters and Project Managers to ensure alignment of business activities with technical activities for effective, end-to-end change implementation and an optimal client experience

Acts as an advocate for all business stakeholders within the lifecycle of a project, ensuring that their needs are understood and addressed in advance of launch

Facilitates working sessions, vendor meetings, project team meetings on business initiatives, and attends scrum stand-ups and/or technical meetings where appropriate to drive business initiatives and/or business readiness

Partners with Compliance, Internal Audit, and other departments to: respond to examinations and audit requests, manage execution and implementation of action plans, and ensure all processes and changes implemented fully comply with applicable regulations and legislation, standards, policies, and guidelines (e.g., BSA, AML, SOX, PCI-DSS, ECOA, et.al.)

Collaborates with Legal, Product, Compliance, Credit, Product Training & Communications, et.al. on the creation of and updates to legal agreements and other client-facing materials

Assists Product Managers, as needed, in assembling and authoring business cases and estimating project costs and benefits (ROI, etc.); on large, complex business initiatives, may also assist in shepherding projects or change requests through the approval and prioritization process

Collaborates with Change Management Practitioners and Product Training & Communications on internal communications, client communications, training plans, and client-facing sales and support materials

Manages business readiness preparations including process engineering; sales, operations, and servicing preparations; internal and external training and communications; system configuration implementation (business set ups); coordination of User Acceptance Testing (on waterfall projects), etc.

Develops business roll-out / go-to-market plans, including managing client pilots and client migrations

Drives and ensures completion of required post-launch activities, such as post-mortems/lessons learned, and measuring benefits-realization after project completion

Assists in negotiating conflicts and prioritizing business priorities under conditions of limited resources and competing demands

Collaborates with operational teams and client support as needed to resolve issues in a timely and effective manner

Some travel required ( Preferred skills include:

Excellent leadership skills and communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymen’s terms

Excellent organizational skills and ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution

Deep expertise in Agile and Waterfall methodologies, business-centric project management, and financial product development and management (PMP and either CSM or PSM certifications preferred)

Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs

Expert risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB’s business

Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and techniques

Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.

Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls inprocess-related changes and deliverables

Bachelor’s degree or equivalent work experience including -

Minimum 14 years of experience in project management, business process engineering, and leadership of matrixed cross-functional teams with emphasis in change management, systems integration, risk management, vendor management, and reporting/business intelligence

Minimum 3 years of experience in financial services, preferably commercial banking and treasury services (FX, trade finance, cards, merchant services, credit, liquidity mgmt, cash mgmt), with broad and deep expertise in related product development, operations, client-servicing, and regulatory compliance

Primary Location : Tempe

Work Locations : Hayden Ferry Hayden Ferry Lakeside I 80 E Rio Salado Parkway, Suite 600 Tempe 85281

Job : Banking Products

Full-time

Travel : Yes, 15 % of the Time

Job Posting : Sep 8, 2020, 7:06:39 PM

n For more than 30 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group serves companies in technology-related, life science and healthcare, venture capital and private equity, and premium wine industries. Along with commercial, investment, international and private banking services provided by Silicon Valley Bank, the company offers funds management, business valuation services, broker-dealer transactions, asset management and private wealth management. Headquartered in Santa Clara, Calif., SVB Financial Group operates in centers of innovation in the U.S. and around the world. Learn more at www.svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply

© 2019 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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