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Division Manager Transfer Agency

Company: Northern Trust
Location: Tempe
Posted on: September 13, 2020

Job Description:

Responsible for running operations for the NorthernAmerica registered Transfer Agency division and delivering exceptional servicingfor our client ’ s mutual funds as well as common and collective vehicles.In this highly visible role, you ’ llmanage oversight of all business deliverables including traditional investorservicing for direct investors, dealer and intermediary servicing for indirectinvestors, call center activities, cash movement, reconciliations, and auditsupport to ensure accurate and timely delivery; and lead a large team ofindividuals in Chicago, Illinois and Tempe, Arizona.

The role requires a results-driven, strategic leader withproven experience in business operations and people management complemented bya strong orientation in client servicing, problem solving, strategic planning,and project management.

The role will liaise with a wide-network of stakeholders,including Technology, Product, Fund Governance, Relationship Management, Sales,Audit and Compliance, as well as external Clients and Industry participants.

Operations /Servicing:

· Deliver exceptional service across our clientbase in accuracy and timeliness of execution as well as client and investorservicing.

· Independently ownthe end to end resolution of complex intra-day inquiries from our clients andstaff.

· Utilize KPIs and metrics to assess operationaleffectiveness, measure accuracy and improve performance.

· Maintain strong control environment, maximizingprocess consistency and efficiency.

· Embed a culture of continuous improvement.Analyze current processes and maketechnological or operational enhancements to improve efficiency within thegroup.

· Activelycommunicate and meet with clients to discuss servicing related issues orproduct offerings; participate in functional service meetings or clientvisits.

· Ensure operational risk is managed effectivelyacross the function and is fully compliant with global standards and localregulations, laws and policies.

· Oversee local regulatory, audit, and compliancematters and liaise with the other senior stakeholders as required.

Strategic /Projects:

· Independentlydrive tactical and strategic projects, earn buy-in from all stakeholders, anddeliver high quality results within stated timeframes.

· Develop strategic plan, sets goals andpriorities based on the direction set for the unit; drives execution to ensurethat objectives are met.

· Manage budget and headcount commitments in orderto deliver to plan. Identify and deliver efficiency and cost saving initiativeson an on-going basis.

· Display a balanced, cross-functionalperspective, liaising with the business as well as IT, and external vendors toimprove efficiency, effectiveness and productivity.

· Stayabreast of developments in the mutual funds industry and regulatory environmentand anticipates how they will impact clients as well as our businessmodel.

New Business/Growth:

· Support the onboarding and implementation of newbusiness and ensure operational readiness to provide exceptional service.

· Provideleadership and guidance to the team regarding new business or emergingpractices within the department.

· Assist the sales team with RFPs, participate inprospective client due diligence and product presentations

People/Talent Management:

· Responsible for managing multiple units orfunctions through the direct management of a group of managers.

· Foster a high performing team environment to ensure staff are motivated, challenged andappropriately rewarded

· Attract, develop and retain key talent acrossthe operations ensuring appropriate succession plans are in place for key roles

· Value diversity in hiring, promotion anddevelopmental initiatives to promote a diverse workforce

· Conduct the performance management process,identifies training and development needs, and establishes performance standardsfor the division/unit, drives a standard of excellence and accountability

· Make staffing decisions, manages expenses andsalary review process for the division

Qualifications

· A College or University degree and/or relevantproven work experience is required

· 15+ years of relevant experience including seniormanagement and leadership positions

· Proven experience in managing a medium to largescale operations team

· Familiarity with transfer agency coreapplications, and ancillary tools such as work flow, cash movement andreconciliation, dealer interfaces, and call center phone technology

· Strong technical knowledge of U.S. mutual fundsindustry and global financial markets

· Possess working knowledge of 40 Act rulesgoverning Transfer Agency, and other regulations such as FATCA, GDR, KYC/AML,1099 tax reporting, and state escheatment rules

Skills & Experience

· Execution focused individual with strongleadership and organizational skills who can translate strategic vision intoclear initiatives and drive execution across multiple areas to achieve results

· Proven experience in creating and implementingprocesses that result in improved business performance

· Strategic abilities in long term planning andmanaging the profitability of a major business segment

· Superior people leadership/management skillswith a proven track record in managing large teams both in-location andremotely to successfully deliver complex programs

· Ability to delegate, with appropriate controlsto ensure effective running of the team

· Demonstratedsuccess in recruiting, retaining, motivating and cultivating teams to achievepeak performance and productivity. Highly skilled at identifying talent,fostering collaboration and supporting promotion

· Strong Influencing and negotiation skills;ability to build effective networks and relationships across a large andcomplex organization

· Client servicing mindset and ability to instilla client centric culture across the operations; adept at strengtheningrelationships with key clients

· Agile, adaptable, and able to manage numerouscompeting activities

· Excellent verbal and written communicationskills

· Demonstrable ability to interact with seniormanagement and clients showing in-depth knowledge of TA

· Highly PC literate with excellent IT skills(e.g. Excel, PowerPoint, Word, Outlook)

AboutNorthern Trust:

NorthernTrust provides innovative financial services and guidance to corporations,institutions and affluent families and individuals globally. With 130years of financial experience andnearly 20,000 partners, we serve the world’s most sophisticated clients usingleading technology and exceptional service.

Workingwith Us:

As aNorthern Trust partner, you will be part of a flexible and collaborative workculture, which has a strong history of financial strength and stability.Movement within the organization is encouraged, senior leaders are accessible,and you can take pride in working for a company that is committed tostrengthening the communities we serve !

Werecognize the value of inclusion and diversity in culture, in thought, and inexperience, which is why Forbes ranked us the top employer for Diversity in2018.

We’d love to learn more about how your interests andexperience could be a fit with one of the world’s most admired and ethicalcompanies. Build your career with us and apply today.

My Profile Create and manage profiles for future opportunities.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements

APAC/India EEO Statement

Canada EEO Statement

EMEA EEO Statement

USA EEO Statement

Keywords: Northern Trust, Tempe , Division Manager Transfer Agency, Other , Tempe, Arizona

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