Director- Loss Mitigation

Company: Shellpoint Mortgage Servicing
Location: Tempe
Posted on: September 12, 2020

Job Description:

Develops appropriate collection procedures, staffing levels, cost control, inventory management and process management to optimize recoveries on various types of distressed mortgage loans and other distressed assets.

Responsibilities:

Oversees the daily operations of Loss Mitigation to ensure compliance with all company, state, and federal guidelines.

Develops and implements all departmental processes and procedures to maximize resources and minimize expenditures. Reviews existing processes and procedures for same.

Develops ongoing and special project strategies as well as phone calling and mailing campaigns to minimize associated risk.

Coordinates, compiles and analyzes data for distribution and presentation to associated departments and Executive Leadership.

Reviews Workout Plans (i.e. Short Pay-offs, Loan Modifications and Deed-in-Lieu-of Foreclosures) for feasibility and compliance.

Reviews Security Covenants to ensure compliance.

Communicates potential risk exposure to Executive Leadership.

Assists in the development of unit Business Plans and Budgets to meet Company-forecasted future-growth requirements.

Creates and maintains job descriptions.

Develops and implements performance metrics and work standards.

Drafts and publishes formal guidelines and procedures.

Evaluates job performance and, as necessary, administers disciplinary action.

Provides training and develops career paths for all direct reports.

Interviews and hires all departmental staff.

Performs periodic Performance Reviews and recommending salary adjustments.

Develops various letters and solicitations to increase borrower response to Workout options.

Develops and tracks employee incentive plans for monthly performance.

Oversees and tracks all modified loans in Special Servicing. This includes mod completion data as well as mod performance data.

Performs detailed monthly analysis on various portfolios to forecast performance.

Reviews and tracks monthly expense reports to ensure departmental costs are correct.

Develops various cost to service models for Loss Mitigation to ensure profitability of the department.

Tracks departmental interaction with other Servicing Departments.

Acts as the key contact with other departments and divisions within the Company.

Undertakes Special Projects related to departmental activities.

Communicates and monitors complaints and irate customers.

Manages the timely notification of loans to Servicing Departments wherein the contract conditions have not been met.

When needed, carries out due diligence on potential portfolios to determine capability of arrears management and loss mitigation procedures.

Qualifications/Skills:

Self-motivation

Detail-orientation

Effective organizational skills

Excellent listening, comprehension and negotiation skills

Effective verbal and written communication skills

Ability to multi-task and follow-through to completion of assignments

Knowledge of Mortgage Banking and trends in Loss Mitigation—specifically as it relates to Financial Privacy, Fair Lending, Collections, Bankruptcy, Workouts, Foreclosure, Loan Modification Programs, Agency Regulations, etc…

Ability to conceptualize and establish operational and control enhancements for computer systems

Ability to assist Loan Counselors with training and question answering

Ability to assist with complaint and irate calls

Proven experience motivating, coaching, monitoring and evaluating staff performance

Advanced PC-skills—with knowledge of Microsoft Excel, Word and Access

Preferably 10 years combined experience in Mortgage Banking, Insurance, Loan Origination, Collections, Loss Mitigation, and/or other related fields

Preferably 5 years experience in Loss Mitigation

At least 3 years experience in management positions

Educational Requirements:

A 4 year college degree in Business Administration or other analytical field.

All applicants are applying for employment by NewRez, LLC, in its Shellpoint Mortgage Servicing Division. NewRez, LLC is an equal opportunity employer and does not discriminate against applicants or employees on the basis of sex, pregnancy, childbirth or related medical conditions age, race, color, religion, creed, national origin, citizenship, disability, genetic information, sexual or affectional orientation, gender identity, marital status, family status or any other legally protected group or status.

Applicants with disabilities may be entitled to reasonable accommodation under federal, state or local laws. Please contact a member of the Human Resources Department if you need assistance completing this application or to otherwise participate in the application process.

Please read this Application carefully. it is important for you to answer all questions and complete all sections of this Application. * If any of your educational or employment records are under any name(s) other than that shown on your resume, please provide the name(s) under which these records may be located.: *

Have you previously applied for employment to NewRez, LLC or Shellpoint Mortgage Servicing, a division of NewRez, LLC? * Yes No

If Yes, please give dates of employment and location(s):

If this does not apply to you please enter "N/A". *

Will you now or in the future require NewRez, LLC to commence ('sponsor') an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)?

NewRez, LLC complies with all Employment Eligibility Verification laws. If hired, you will be required to complete an I-9 form on your first day of employment and provide documentation of your eligibility to work in the United States within 3 business days from your first day of employment. If you are unable to provide the required documentation, your employment will be terminated. Specific instructions will be provided to you on your first day of employment regarding legally required documentation, if you are hired. * Yes No

Have you been convicted of, pleaded guilty or pleaded nolo contendere to any felonies or misdemeanors which have not been annulled, expunged, or sealed by a court? In answering this question, do not consider or disclose arrests that have not resulted in a conviction or convictions for summary offenses, such as speeding tickets. * Yes No

If yes, please describe in full detail including date(s), location(s) and the nature of the felony or misdemeanor conviction(s).

If this does not apply to you please enter "N/A". *

*A conviction record will not automatically result in your disqualification from employment; felony and misdemeanor convictions will be considered only to the extent they relate to the job for which you have applied and to the extent permitted by state or local law. However, failure to disclose a conviction and/or mischaracterization of a conviction automatically will result in your ineligibility for employment and/or termination of employment (even if the conviction would not have barred your employment had it been properly disclosed).

Please note, the State of Georgia has specific laws regarding felony convictions and the mortgage industry. Please see the following quote from the Georgia Department of Banking and Finance website: Convicted felons who have not been PARDONED (not just paroled) or who have not sought and obtained/documented the remedies provided for in O.C.G.A. Section 7-1-1004(h) cannot be licensed. *

How did you learn about this employment opportunity? (Check only one) *

If you selected External Search Firm, College Website, Employee Referral, Referral (Non-Associate), Networking Event/ Career Fair, or Other, please specify: *

Days and hours desired: *

Describe any other education, training, skills or certificates you possess which are relevant to the position for which you have applied:

If this does not apply to you please enter "N/A". *

APPLICANT'S CERTIFICATION, AUTHORIZATION AND UNDERSTANDING

I certify that the answers given by me to the foregoing questions and the statements made by me in this Application for Employment are correct and complete. I understand that, if I become employed, any misrepresentation or omission of fact in this Application or in any resume or other materials submitted in connection with this Application for Employment may be grounds for discipline, including but not limited to immediate termination.

I understand that this Application for Employment is not a contract for employment and that, if I am employed, employment with NewRez, LLC is "at will." This means that both NewRez, LLC and I each retain the right to terminate my employment for any or no reason with or without cause and with or without prior notice subject to applicable law.

In connection with this at-will policy, I understand that, if I am employed, NewRez, LLC reserves the right to change my position, job responsibilities, reporting structure, compensation or any other term or condition of my employment and to impose any form of discipline it determines is appropriate, at any time, at its sole discretion to the maximum extent permitted by law.

I acknowledge that I have disclosed any agreement that I signed with any prior employer that may prohibit/or restrict my employment with the Company or otherwise affect the ability for me to perform the job I am seeking with the Company.

I also understand that, as a condition of employment with the Company, I may be required to sign the Company's Confidentiality and Non-Solicitation Agreement (or other comparable agreement).

By checking the box below and submitting my application, I certify that all information in this application is true and correct as of this date. *

Keywords: Shellpoint Mortgage Servicing, Tempe , Director- Loss Mitigation, Other , Tempe, Arizona