Content Developer, Inspection Center Operations

Company: Carvana
Location: Tempe
Posted on: September 11, 2020

Job Description:

ABOUT CARVANA.

At Carvana, we sell cars, but were not salespeople. Since 2013, weve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world the $1T per year U.S. car market (yes, thats $Trillion with a T).

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360 photographs of our vehicles interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, weve built a no-pressure, no-haggle online car buying experience that our customers time and money.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

WERE LOOKING FOR.

A creative, passionate, and innovative Instructional Designer to create engaging and effective training content across our Inspection Center organization. The Instructional Designer will design, develop, and pilot innovative and engaging learning solutions specific to our Inspection Centers (modalities include e-learning, videos, performance support tools, instructor-led courses, and blended learning). The ideal candidate for this role will be a collaborative, thought-partner who will work closely with our SMEs and the Training team. This role requires a passion for continuous learning and for creating best-in-class learning solutions. This is a full-time, salaried position based out of our Headquarters in Tempe, AZ and our Tolleson facility. This is not a remote/work-from-home opportunity.

SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:

Interview SMEs and create content based on existing operations or new program launches in the Inspection Centers.

Apply tested instructional design theories, practice, and methodology to develop a dynamic and impactful curriculum.

Partner with subject matter experts to identify training needs and effective training modalities for our target audience.

Identify objectives and measures of success for the curriculum and create content that will meet those objectives and measures of success.

Provide creative exercises and activities that will enhance the learning process and create a valuable learning experience in a fast-paced, dynamic, production environment.

Leverage a variety of tools to create effective supporting material and media for training content (eg. audio, video, simulations, role-plays, games, etc).

Define the criteria used to judge the impactfulness of training, the learners performance, and develop proper assessment practices and tools.

Leverage instructional design and multimedia skills to design and develop new learning materials including videos, e-learning modules, workbooks, instructor guides, train-the-trainer guides and job aids that will drive organizational learning and results.

Other duties as assigned.

THE QUALIFYING CANDIDATE MUST HAVE:

Minimum of 2 years of working experience in Instructional Design with instructional technology.

Applied knowledge of learning theories and instructional design models (experience with ADDIE, Agile, Blooms Taxonomy, Kirkpatrick, or other models a plus).

Act as an advisor in identifying and analyzing training needs, creating innovative content and designing strategies and tools to measure the effectiveness of our training efforts.

Demonstrated expertise in creating engaging learning activities and compelling course content that enhances the learning experience and meets the needs of our organization.

Demonstrated functional knowledge of e-learning tools such as Articulate, Captivate, and Storyline (Workday LMS is a plus).

Experience working with a variety of SMEs and audiences from hourly manufacturing employees to senior management roles.

Experience in creating hands-on training, performance support tools, and identify results-based outcomes for manufacturing processes and procedures.

Ability to take initiative and execute in a fast-paced, hypergrowth environment.

Comfortable working in both manufacturing floor operations and office environments.

Outstanding communication, relationship building, teamwork, and interpersonal skills.

Fast learner with the ability to problem-solve, prioritize, and multi-task.

Strong analytical thinking and organizational skills.

Superior writing, editing, and proofreading skills.

An amazing sense of humor and flexibility. Read this again, if necessary

WED BE THRILLED IF YOU HAD

Experience creating content for high-volume manufacturing organizations.

Experience producing professional and instructionally sound blending learning content.

Familiarity with Lean (Toyota) manufacturing environments.

WHAT YOU CAN EXPECT IN RETURN:

Full-Time Salary Position

Medical, Dental, and Vision benefits

401K with company match

Access to opportunities to expand your skill set and share your knowledge with others across the organization

A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Carvana is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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Keywords: Carvana, Tempe , Content Developer, Inspection Center Operations, Other , Tempe, Arizona