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Interpreter Spanish/English

Company: State Farm Mutual Automobile Insurance Company
Location: Tempe
Posted on: September 8, 2020

Job Description:

One Company---Many Careers!

A Day In The Life Of An Interpreter - req13201

Our Interpretation Team is a group of individuals that are passionate about their bilingual skills, working to provide interpretation services for our business partners within the Enterprise. Interpreters utilize their high level bilingual skills daily when handling inbound calls from multiple Claims segments and other customer facing departments. Our Interpreters bridge the language barrier for our Spanish speaking customers as they interact with State Farm, by interpreting entire interactions from beginning to end.

Office location: Our Tempe campus is conveniently located on Tempe Town Lake in close proximity to the transit & Downtown Tempe.

We Are Looking for Candidates With

--- Bilingual Spanish communication skills at an Advanced High or Superior proficiency is required for this position

--- Candidates must qualify on Spanish oral ACTFL proficiency assessment prior to starting the position

--- Ability to interpret customer conversations over the phone. Render messages from one language into another accurately, without omissions and additions, while maintaining message context.

--- Know industry-specific terminology, referencing State Farm glossaries, training materials and other resources

--- Work with a variety of cultural/regional dialects and backgrounds

--- Ability to work with discretion, maintaining confidentiality and neutrality when applicable

--- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors

--- Competitive applicants should have previous interpretation and contact center work experience

What You Can Expect

--- Bilingual pay differential applies for this position. Employees also qualify for a one-time sign-in bonus of $1000.

--- Hours of Operation: Applicants must be willing to work flexible work shifts during our operating hours and may be required to work holidays and weekends.

--- Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins!

What's In It For You

--- Competitive Benefits, Pay, and Bonus Potential

--- Volunteer opportunities: Get involved and give back to the community!

--- Tuition Reimbursement: We support opportunities for you to learn and grow!

--- A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!

--- 401k Plan and FULLY FUNDED PENSION

--- We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!

--- Dress Code: We trust our employees to dress for their day.

--- Free covered garage parking

--- Learn more about our benefits at State Farm Careers!

We are not just offering a job but a meaningful career! Come join our passionate team!

___________________________________________________________

Employment Type:
Regular Full-Time

Shift:
First

Weekends:
Saturday

SFARM

JT18

#LI-XA1 PI123282778

Keywords: State Farm Mutual Automobile Insurance Company, Tempe , Interpreter Spanish/English, Other , Tempe, Arizona

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