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Escrow Senior Servicing Specialist

Company: MUFG
Location: Tempe
Posted on: September 7, 2020

Job Description:

Job Description: Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count. Job Summary: Reporting to the Loan Servicing Manager, the Loan Servicing Senior Specialist is responsible for accurate review of customer tax and insurance escrow balances by completing their assigned tasks and reports daily.Ensure adherence to the National Flood Insurance Program (NFIP), the timely payment of all property tax installments and insurance premiums, PMI/MIP premiums and the reconciliation of all escrowed accounts. Major Responsibilities: Insurance * Process insurance loss drafts according to Bank and Investor guidelines. * Process and reconcile insurance disbursements on escrowed loans * Maintain insurance lines for Escrow Analysis Flood * Ensure force placed flood insurance is issued for the correct coverage amount and issued within the acceptable time frame. * Work with customers and insurance agents to clear flood exceptions such as flood zones changes or insufficient flood insurance coverage. * Maintain flood insurance lines. PMI * Process PMI cancellations in accordance with the Homeowners Protection Act of 1998. * Reconcile and process monthly premiums Tax * Process and reconcile the TAR process for escrowed loans. * Process and reconcile the DELFUS process for non-escrowed loans. * Maintain tax lines for Escrow Analysis. Escrow * Respond to and process customer requests for escrow setups and deletions. * Setup forced escrow accounts for delinquent tax advances. * Provide backup support for all functions of, and provide guidance/training to Loan Servicing Specialist Escrow. Additional Responsibilities: * Review daily, weekly and monthly reports to resolve escrow exceptions. Monitor and complete task tracking. Image correspondence and trailing documents for record retention as required. * Recommend solutions for difficult questions/problems; interpret, verify and approve written and verbal communications, forms, letters, memos, reports, and other loan documents. * Work with customers, vendors and internal departments to accomplish resolution. * Provide daily productivity totals. * Meet requirement for quality, productivity and attendance. * Assist with monitoring policy, procedures, system changes, or potential areas of exposure, and make recommendations for applicable updates to department procedures, update procedures as directed. * Promote team participation and support for Work Director and Management. * Assure at all times compliance with all regulatory and government standards, guidelines, rules and regulations, and all applicable state regulatory authorities, and any applicable federal, state and/or local ordinances, government, investor, or bank regulations. Additional Information: * Requires a High School diploma or equivalent. * Requires 3-5 years of progressive responsibility in technical servicing job related experience in real estate and consumer loan servicing environment, FHA and GSE experience preferred. * Requires proficiency in at least four (4) functional areas within department (Insurance, Flood, Tax, PMI/MMI, Loss Drafts, and Escrow Analysis). * Ability to move quickly into other functional areas as volumes fluctuates. * Thoroughly familiar with general lending policies, and Union Bank procedures. * Excellent data entry skills, math proficiency and attention to detail. * Ability to multi-task required. * Advanced proficiency in Excel and Word. * Strong organizational and follow up skills. * Exceptional customer service skills. * Familiarity with MSP servicing platform preferred. * Ability to work under minimum supervision. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job related

Keywords: MUFG, Tempe , Escrow Senior Servicing Specialist, Other , Tempe, Arizona

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