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Bilingual (Spanish) Customer Service Rep

Company: TSYS
Location: Tempe
Posted on: September 3, 2020

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD. Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S & P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayments), LinkedIn and Facebook. Summary of This Role Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client. - Pay: $14.60 to 16.00 depending on related experience - Shift: 8.5 hours; starts between 4:30 and 11:30 AM and ends between 1 and 8 PM. Must be flexible to work 1 weekend day. - Start date: approx. 9/28 or 10/5 - Training Schedule: 3 weeks, Mon-Fri, 8 AM to 5 PM What Part Will You Play? - Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. - Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required. What Are We Looking For in This Role? Minimum Qualifications - High School Diploma or Equivalent - Customer Service experience - Must speak Spanish and English fluently (bilingual) Preferred Qualifications - 1-2 years related contact center experience - Basic computer skills - Ability to develop basic payments industry knowledge - Basic ability to research issues and resolve customer inquiries Not Ready to Apply? [ Link removed ] - Click here to apply to Bilingual (Spanish) Customer Service Rep US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, [ Link removed ] - Click here to apply to Bilingual (Spanish) Customer Service Rep. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1. or +1. or email at [ Link removed ] - Click here to apply to Bilingual (Spanish) Customer Service Rep. EOE/Minorities/Females/Vet/Disability Outside of US Applicants: TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, [ Link removed ] - Click here to apply to Bilingual (Spanish) Customer Service Rep. Recommended skills Spanish Language Multilingualism Scheduling Debits And Credits English Language Computer Literacy

Keywords: TSYS, Tempe , Bilingual (Spanish) Customer Service Rep, Other , Tempe, Arizona

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