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Credit/Debit Card Fraud Executive

Company: MUFG
Location: Tempe
Posted on: September 3, 2020

Job Description:

Job Description: Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count. Summary: Lead operations from Card Fraud Management program to control losses and debit/credit cards and Regulation E claims. The ideal candidate will have a mix of experiences in both credit and debit card fraud management and the ability to lead at the executive level through developing and telling the story at the strategic, operational and tactical level. Additionally, the candidate would have experience and confidence with Regulation Z and Regulation E, and demonstrated success in maintaining constructive relationships with banking regulators. Major Responsibilities: * Ensure compliance with Regulation E and MasterCard Rules/Regulations; handle Regulation E claims, investigations and chargeback recovery efforts * Monitoring real time authorizations to identify high-risk transactions; develop and implement effective fraud detection and prevention strategies to mitigate losses while ensuring appropriate balance between risk and customer experience * Provide oversight of third-party servicing provider to ensure compliance with Regulation Z and Visa rules/regulations, fraud detection, investigations and chargeback recoveries; complete analyses identifying authentication strategy and process gaps to effect change * Investigate credit card claims of identity theft and respond to Oscar/Credit Bureau disputes * Monitor and modify risk management procedures and controls to combat emerging fraud trends * Serve as subject matter expert for all components of assigned programs and assist with development, testing and implementation of new products/services and system enhancements * Manage the creation and analysis of MIS performance reports; progress and variances from established risk control objectives; recommendations to senior management on strategic risk control issues. * Interviewing, hiring, terminations, discipline, training, coaching, performance appraisals, compensation changes, promotions, transfers, and delegating assignments * Oversee department budget and expense management * 10+ years management experience, preferably in the card operations space * Deep understanding of Regulation E/Regulation Z * Demonstrated experience with banking regulators * Demonstrated experience with managing outsourced vendors * Demonstrated experience managing offshore resources * Contributions to enterprise projects and change managements * Capability and comfort with data analysis, ability to tell a story with data The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Keywords: MUFG, Tempe , Credit/Debit Card Fraud Executive, Other , Tempe, Arizona

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