Smart Business, Installation and Service Coordinator

Company: A3 Smart Home
Location: Tempe
Posted on: September 3, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. Youll help positively impact every homeowner and the communities that we serve, too.

SUMMARY:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

RESPONSIBILITIES/JOB DUTIES:

Handle incoming and outgoing phone calls to address customer requests and schedule service calls

Handle e-mail and queue requests to schedule service calls

Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues

Order equipment required for service calls

Build relationships with customers to ensure satisfaction and retention

Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

Why work for us? Training - Career Advancement!

Great Benefits - Medical/Dental/Vision

Retirement - 401k matching up to 3%

Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years experience in a scheduling and/or technical call center

Strong customer service acumen and conflict resolution skills

Knowledge of security system operation is a plus

Ability to focus and multi-task in a fast paced environment

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state alarm agent license (required)

Technical orientation and computer literacy (required)

Moderate to advanced typing ability (desired)

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Keywords: A3 Smart Home, Tempe , Smart Business, Installation and Service Coordinator, Other , Tempe, Arizona