We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.
AAA recently acquired SAFE Security, the 11 th largest smart
home security company in the United States, with the vision to
become the most trusted brand in this industry. With your help, we
aspire to provide the same peace of mind at home as we have
provided on the roads for the last 100 years.
AAA Smart Home Customer Experience Team is growing and has an
immediate need for passionate, energetic, customer-focused team
members with a positive attitude to join our customer support
environment. If you are passionate about helping others, have a
strong sense of empathy, enjoy a fast paced environment, have the
gift of listening and problem solving, then we want you to consider
joining our amazing team!
WHY WORK FOR US?
Great Pay - $16.00/hour
Training Youll attend a thorough, comprehensive 2 week training
Benefits Medical, Dental, Vision, wellness program and more!
Paid Time Off Ten hours per month, nine holidays annually
Collaborative Environment AAA Smart Home will value your
contribution to providing exceptional service to our members
Operate automatic call distribution (ACD) telephone set and PC
Windows-based applications, to accurately receive record and
respond to Members requests
Properly answer and accurately process incoming telephone calls
regarding service and other related areas, while demonstrating a
pleasant and professional telephone manner. Take action, as
necessary, to appropriately respond to a Member's needs and
Listen and probe for additional information as necessary. Make
sound decisions concerning the prioritization of service (e.g.,
safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate
with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding
Members needs, including any special service considerations, in the
system application. Forward complaint information to appropriate
support for follow-up
Process credit card and member billing transaction via available
Suggest cross-selling opportunities that will enhance Member's
experience; promote related programs as required by the Members
Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic
usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with
others at a level normally acquired through the completion of a
high school diploma or equivalent and two (2) years of customer
service experience (preferred)
Effective analytical, written and oral communication skills to
enable accurate completion of assignments, proper handling of
problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by
business and/or weather conditions.
Ability to identify customer needs and recommend solutions
Able to work weekends
Education & Experience / Licenses & Certification
High School diploma or equivalent required, college education
6 months 2 years prior customer service experience, retail or
banking is preferred
Bi-Lingual Spanish preferred